Fraud Analyst

7 days ago

Calgary, Alberta, Canada Alberta Central Full time $60,000 - $80,000 per year

COMPANY OVERVIEW 

The Prairie Payments Joint Venture (PPJV) is a joint venture owned by three Prairie centrals created to digitally transform and modernize payment services for credit unions in the Prairies. PPJV's goal is to ensure prairie credit unions are competitive in payments and have access to efficient, modernized payments processing infrastructure.

ROLE SUMMARY: 

This position will act as the primary contact for Interac and credit unions as part of the fraud management operations function for Prairie Payments Joint Venture. This position will monitor Interac's Online Administration Service (OAS) and Interac tools to receive and relay suspicious/blocked transaction notifications from Interac to the relevant credit union, using the OAS admin portal. This roles working hours are 11:00AM - 7:00PM MST Monday to Friday, with occasional back up on weekends and holidays.

KEY ACCOUNTABILITIES:

  • Provide first level support to credit unions (CU). Liaise with credit unions as required for additional information or clarification.
  • Manage fraud-related activities in Online Administrative Services (OAS).
  • Update legitimacy status' when advised by credit unions (confirmed legit, presumed legit, Scam, Fraud, Funds Recovery Requests).
  • Engage Interac Team when questions or clarifications arise regarding Fraud Alerts and suspicious e-transfers.
  • Forward Interac Fraud Alert emails to corresponding credit unions and action the replies in OAS.
  • OAS System Admins: password resets & enabling/disabling users on behalf of the CUs.
  • Manage Fraud Support incidents in JIRA queue.
  • Cancel e-Transfers upon request.
  • Maintain records of outstanding and closed customer queries and produce operational metrics and reports. 
  • Research and implement best practices to ensure continuous improvement. 
  • Support risk management by following established policies, procedures, and controls both corporately and within area of responsibility and escalate discrepancies to management. 
  • Participate in Cross Functional and Cross Training in the Operations department.
  • All other duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS: 

  • Grade 12, with a minimum of 2 years' related experience. 
  • Knowledge of electronic banking transactions. 
  • Understanding payments and fraud is an asset. 
  • Fraud operations experience is an asset. 
  • Maintain high standards of customer service. 
  • Able to apply strong analytical skills to make effective decisions. 
  • Able to handle varying and large volumes of customer inquiries with speed and a high degree of accuracy. 
  • Must be bondable. 
  • This roles working hours are 11:00AM - 7:00PM MST Monday to Friday, with occasional back up on weekends and holidays.

TECHNICAL/COMPUTER SKILLS REQUIRED:

  • Proficiency Level of Microsoft Office Suite: Moderate
  • Other software as required.

RELATIONSHIPS: 

Internal: Primary contact with immediate department and other organization contacts as required.

External: Contact with credit unions, other financial institutions, other affiliates, vendors, and suppliers.

THE ENVIRONMENT  

PPJV is a fast paced and focused environment where employees and contractors share the mission to deliver efficient, cost effective, modernized payments processing to prairie credit unions. 

Interested candidates are asked to submit a resume & cover letter by 11:59 PM on October 31, We thank all candidates for their interest; however, only those candidates selected for an interview will be contacted.

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