Senior Product Manager – Billing

About Achievers
Achievers offers more than just a thank you program. Our employee recognition and rewards software inspires employees to recognize everyone, every day, everywhere. With 4.3 million global users, we empower employees across 190 countries. Visit us at to learn more and check out our platform in action. Join our team of A-players who bring passion to our purpose and believe that meaningful change creates extraordinary outcomes — together, we'll inspire recognition everywhere and achieve results that matter.

Our commitment to you:
At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights.

The opportunity:
Join a high-impact team at a high-growth company that values empathy, ownership, and excellence.

Your work will directly influence how our customers fund, manage, and measure recognition efforts - shape a trustworthy, transparent billing experience that supports meaningful recognition at scale.

What you`ll be doing:

• Own the product roadmap for billing, invoicing, payments, and cash flow-related features across both customer-facing and internal tools.
• Design and evolve our billing infrastructure, including prepaid balances, monthly invoicing, usage tracking, and reconciliation.
• Work with Finance, RevOps, and Engineering to automate and streamline invoice generation, tax compliance (e.g. VAT, GST), and revenue recognition workflows.
• Improve the payment experience for customers managing recognition budgets, including support for credit cards, ACH, and corporate procurement channels.
• Collaborate with enterprise customers to understand procurement workflows, POs, and approval chains.
• Partner with other product teams to ensure smooth budget management, reward redemption accounting, and accurate reporting.
• Track and improve metrics like failed payment rate, invoice dispute volume, and customer satisfaction with billing.
• Ensure global scalability of billing systems with support for multi-currency, tax localization, and regional compliance

What we`re looking for:

• 3–6 years of product management experience, with at least 2 years focused on billing, payments, or financial operations.
• Experience working on SaaS, marketplaces, or platforms with transactional flows.
• Strong understanding of subscription billing models, usage-based pricing, and prepaid balance systems.
• Familiarity with payment processors (e.g., Stripe, Adyen), accounting or ERP tools (e.g., NetSuite), and tax engines (e.g., Avalara).
• Comfort working with SQL or BI tools to analyze billing trends and customer usage.
• Exposure to global billing challenges (multi-currency, tax compliance, international payouts).
• A collaborative approach to cross-functional partnership, especially with Finance, Customer success, and Engineering.
• Excellent verbal and written communication skills.
• Experience in rewards, employee engagement, or HR tech platforms is advantageous.

Why you'll love working at Achievers:
We are passionate about disruptive technology that's rooted in science, research and data.

We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture

We foster an environment of connection, security, and community. You'll feel at home, without reservation.

We believe in moving quickly, failing fast, and adapting to change.

We enjoy coming to work every day because we believe in our product and love our culture.

We're committed to achieving excellence in everything we do.

Benefits & Perks for permanent full time employees:
Competitive Pay

Parental Leave Top-up

Health Benefits and Life Insurance Coverage Upon Your First Day

RRSP Matching

Flexible Vacation

Employee and Family Assistance Program

Full access to the LinkedIn Learning Library

Internal Mentorship Program

Employee-Led Employee Resource Groups

A beautiful office space located in Liberty Village, Toronto

Participation in our Points-based Employee Recognition Program

Opportunities for professional development and career growth

Our work environment:
Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.

Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.
Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is an equal opportunity employer, committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates from all backgrounds and experiences to apply to join our A-Player family.
Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.