Director, Software Engineering

Job Summary:

Location: Remote, Toronto

Division: Ticketmaster

Line Manager: VP, Software Development

Contract Terms: Permanent, 37.5 hours per week

THE TEAM

As a Software Development Director, you will play a key leadership role in the organization, overseeing the stability, delivery, and continuous evolution of our pricing solutions.

THE JOB

In collaboration with development teams, you will ensure the stability and security of the product, drive continuous delivery, and help define and steer the product vision. You will play a key role in designing architecture and solutions that are highly available and resilient. Working closely with product managers, you will break down major initiatives into deliverables and implement them progressively through phased rollouts. Drawing on your experience and strategic mindset, you will help the organization reach its goals, identify team needs, and develop strategies to meet business objectives. You will ensure clear communication of business needs and align technical implementation with the long-term vision of the solution. You will contribute to company culture, lead and mentor development teams, and help recruit top-tier talent. With a high degree of autonomy, you will define outcomes, evaluate options, and take actions across various functions and divisions.

WHAT YOU WILL BE DOING

• Collaborate with Product Owners to define an ambitious but realistic vision and roadmap, ensuring timely delivery and adherence to quality standards.
• Set team priorities in collaboration with managers and ensure alignment and focus through clear roles, responsibilities, and objectives.
• Provide strategic progress updates and technical insights to senior leadership, along with proposed solutions to emerging challenges.
• Work closely with other directors to align with organizational goals and technical roadmaps.
• Participate in onboarding new talent and support the professional development of team members by fostering a strong culture and setting learning goals.
• Contribute to engineering best practices by actively engaging in technical discussions to ensure system resilience and performance.
• Mentor and support development teams through regular check-ins, coaching, and guidance.
• Champion continuous improvement initiatives and help the team adapt effectively to change

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Solid experience building scalable, production-grade software.
• Excellent ability to quickly adapt and learn new technologies, methodologies, and architectural paradigms.
• Strong understanding of distributed, service-oriented (SOA), microservices, and cloud-native architectures, with a constant focus on performance, resilience, and maintainability.
• Proven experience in implementing domain-driven architectures (Domain-Driven Design – DDD) and structuring complex application ecosystems.
• Expertise in designing modern web application architectures, including CDN, API Gateway, authentication and authorization, frontend/backend communication, security, and observability.
• Significant experience working within complex business environments involving multiple interconnected systems and large-scale integration challenges.
• Excellent command of the Java language and its ecosystem (Spring Boot, JPA/Hibernate, etc.).
• Demonstrated experience in designing and deploying cloud-native applications on AWS using Docker, Kubernetes, and DevOps best practices.
• Proficiency with multiple relational and NoSQL database systems (e.g., DynamoDB, Elasticsearch, MySQL, MongoDB, among others).
• Strong understanding of modern frontend technologies (React, TypeScript) and their integration within full-stack architectures.
• Experience in leading technical teams and managing managers, with a leadership style focused on collaboration, growth, and accountability.

YOU (BEHAVIOURAL SKILLS)

• Skilled in identifying, framing, and communicating recommendations to senior leadership.
• Proven track record of successful project deliveries.
• Able to cultivate a strong engineering culture within teams.
• Business-savvy and capable of aligning technical decisions with strategic goals.
• Autonomous and proactive, with a strong ability to take initiative and drive projects to successful completion.
• Passionate about technology, innovation, and continuous learning, always staying up to date with emerging trends and industry best practices.
• Recognized for dynamism and tenacity in fast-paced and evolving environments.
• Comfortable working in cross-functional, multidisciplinary environments.
• Enjoys solving complex technical challenges and crafting innovative solutions.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.

LANGUAGE REQUIREMENT

Due to the nature of the role, this position involves interacting with English-speaking clients, colleagues, stakeholders, suppliers, and so forth. Therefore, a high level of proficiency in English, both verbal and written, is required. While a strong command of English is essential for this role, candidates with a working knowledge of French are also encouraged to apply.