Vice President, Client Solutions

The Vice President, Client Solutions is a senior-level position responsible for a variety of security offerings and services to new and existing clients while developing strategic solutions and ensuring customer satisfaction. This role works in conjunction with the President and other Company executives to accelerate revenue and drive business growth within Canada). Although this role continues to expand with changing technology and/or Company offerings, the primary function provides leadership focused on advancing the Company's Intelligent Guarding ("IG") technology and related services within Canada. The incumbent will execute an IG strategy aimed at enhancing client security through technology adoption and security service. This involves close collaboration with leadership, teams, and direct client engagement to drive successful IG adoption. The VP, Client Solutions will also be responsible for executive level management of the Canadian Security Operations Centre.

Competitive Compensation Package, position based in the GTA with office in North York.

We value diversity and inclusion and encourage all qualified people to apply.

The posting will remain open until filled.

Key Responsibilities (but, may not be limited to): 

• Reporting Structure: To ensure alignment with Canadian leadership and IG solutions goals, this position reports directly to the Country President.
• Client Solutions Strategy: Develop and execute plans to increase adoption of Securitas Intelligent Guarding ("IG") solutions. The Client Solutions will include but not be limited to technology enhancements, remote guarding services, mobile guarding, risk intelligence services, track and trace and lone worker. 
• Collaboration & Training: Work closely with the management team to provide the training, collateral, and tools necessary for successful IG solution adoption. The VP, Client Solutions will also work in conjunction with the Sales Team to build business opportunities and pipelines. 
• Teamwork, People & Culture: As a Senior Leader, the VP, Client Solutions also works in conjunction with various cross-functional executives and teams to advance various business goals and objectives to deliver Company results. To cultivate the work environment, the incumbent participates in applicable internal initiatives, performance reviews, and other Company programs to foster the Company's people & culture goals.
• Innovation Team Partnership: Serves as the main contact to the Division IG Innovation Team, helping to test new solutions, organize focus groups, and manage beta tests. This includes rolling out new products and ensuring training and awareness for District Managers and Area VP's.
• Strategy: Experience with developing IG growth and profitability strategies that can be converted into clear action plans for deliverables and measuring quality outcome results.
• Metrics & Performance: Establish and report on goals, metrics, and success indicators to measure performance, identify trends, and update progress to senior leadership. Provide corrective actions when needed to ensure ROI improvement.
• Pricing & Client Retention: Ensure pricing strategies align with business objectives to maximize ROI and improve client retention.
• Client Engagement: Develop strategies, presentations, and support materials tailored to clients' needs. The role will develop and maintain client relationships, including clearly articulating and defining the benefits of IG. 
• Problem-Solving: Identify and overcome obstacles to success, ensuring smooth implementation and continuous improvement.
• Aspirational Orientation: this role will be crucial in developing our client base for solution-oriented products and services, as well as demonstrating value add.
• Executive management of the Canadian Security Operations Centre: The VP, Client Solutions is responsible for ensuring the overall senior leadership & management of the Communication Centre. This includes (but not limited to): Customer Service, Communication Management, including liaison and strategy alignment with other internal executives within North America (or beyond). Also, team leadership, operational efficiency, and reporting and analysis at a senior leadership level. 

Requirements:

• Experience: At least 10 years of experience in a leadership or client service role within the security industry; the incumbent demonstrates success in IG technology and service solution implementation. The incumbent also has solid knowledge in Guarding and Mobile services.
• Leadership Skills: Functioning at an Executive level, demonstrates strong operational leadership with a proven track record in delivering IG solutions and addressing client needs.
• Educational Background: A bachelor's degree or college is preferred, or comparable experience and background to the Company's satisfaction.
• Project Management: Ability to manage projects effectively, setting clear goals and ensuring successful outcomes.
• Communication: Excellent presentation, verbal, written, and interpersonal skills.
• Technical Knowledge: A thorough understanding of relevant technologies and their application to security solutions.

Travel: Must be able to travel as required for the job role, mostly within the Region or occasionally in North America.

The posting will remain open until filled.

Securitas Canada celebrates diversity, and we welcome and encourage applications from the four designated groups: namely women, aboriginal people, visible minorities, and persons with disabilities. Securitas is committed to hiring and retaining a diverse and inclusive workforce and fostering an environment where all employees can be involved, valued, respected, and thrive to meet their potential.

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