Senior Manager, Crisis Management

3 days ago

Markham, Ontario, Canada Aviva Canada Full time

Experience Aviva
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first—our employees, our customers, and our communities. We're proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We're not just about insurance; we're about making a real difference by protecting what matters most.

The Opportunity
We're looking for a
Senior Manager, Crisis Managemen
t to lead and strengthen our crisis management framework, ensuring Aviva Canada is prepared for and resilient to incidents and emergencies. This role is critical to safeguarding our operations and supporting business continuity.

As a strategic leader, you'll work closely with internal and external stakeholders, influence senior decision-makers, and ensure compliance with regulatory requirements—all while driving a culture of readiness and resilience.

What You'll Do

  • Lead and enhance Aviva Canada's crisis management program and response plans to meet business and regulatory requirements (OSFI E-21).
  • Act as the primary facilitator during incidents, leading Bronze and Silver Crisis Management Teams and ensuring timely decisions.
  • Ensure compliance with standards and maintain effective controls to manage operational and regulatory risks.
  • Partner with senior leaders and external stakeholders to embed crisis readiness and promote a culture of resilience.
  • Deliver training, simulations, and awareness programs, and track KPIs to measure program effectiveness.
  • Monitor emerging risks and implement corrective measures following major events.

What You'll Bring

  • A degree in crisis management, emergency management, business continuity, or a related field.
  • 5+ years of hands-on experience in crisis management, emergency management, or business continuity.
  • Strong leadership and communication skills, with the ability to influence and inspire senior stakeholders.
  • A proven track record of managing major incidents in complex organizations.
  • Exceptional writing and presentation skills to communicate clearly and confidently.

What Makes You Stand Out

  • Experience in insurance or financial services.
  • Professional certifications like CBCP, PMP, or similar.
  • Bilingual in English and French.
  • Familiarity with regulatory environments or working with regulatory bodies.

What You'll Get

  • Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
  • Hybrid flexible work model.
  • Outstanding career development opportunities.
  • We'll support your professional development education.
  • Competitive vacation package with the option to purchase 5 extra days off per year.
  • Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
  • Corporate wellness programs to support our employees' physical and mental health.

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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