Manager, Business Controls

Requisition ID:

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose:

Contributes to the overall success of Business Controls and the Canadian Network, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives.

As a member of the Business Controls team the incumbent is responsible for providing independent and reliable next day review oversight to support Global Operations and Domestic Branch partners while ensuring all activities are followed in compliance with Bank governing regulations, internal Policies, and operational procedures.

The Business Controls Specialist is also responsible for fostering the Global Operations culture by participating in and leading activities that will enhance the branding of the business line, employee engagement, cultural diversity, and community involvement.

Accountabilities:

• Responsible for completing a Next Day review on Account Monitoring, Retail Lending, Day-to-Day, Investment Platform Account Activity Report (IPAAR), General Ledger Management Exceptions, and Small

Business cases via the Business Controls Automated Tool (BCAT).

• Provides daily regulatory oversight and reporting to Branch Management Teams ensuring adherence to the effectiveness of Operational Risk, Know Your Customer, Regulatory Compliance Risk, Anti Money

Laundering/Anti-Terrorist funding risk and Conduct risk for Day-to-Day, Investments, Retail Lending Compliance and Small Business and documenting any deficiencies for escalation to Branch Management

and Manager, Business Controls.

• Review, investigate, research, and analyze customer transactions, and escalate to Branch Management, with appropriate recommendations in respect to Regulatory requirements (AML, KYC, etc.) and Risk

Management based on the Bank's risk appetite and risk culture.

• Responsible for actioning and decision making on Business Controls Automated Tool (BCAT) cases that may have direct customer impact, as well as mitigate risk for the Bank.

• Review, investigate, and analyze customer transactions and report Branch Management with appropriate Business Controls Automated Tool dispositions recommendations in respect to Regulatory requirements (AML, KYC, etc.) and risk management based on Risk Appetite.

• Ensuring strict adherence to the Bank's security procedures, including assigned authorities and lending limits for sales staff.

• Accurately identifying Retail Lending Compliance deficiencies to ensure defect trending statistics are

accurate.

Operations:

• Acting as Subject Matter Expert within Business Controls for Retail Lending, Small Business, and Day-toDay Operations
• Having expert knowledge of all policies, procedures and regulatory changes relating to Retail Lending, Small Business, and Day-to-Day Operations
• Supporting the Branch Management team to ensure activities completed align to compliance requirements, based on established policies, procedures, and regulatory requirements
• Identifying potential processing efficiencies, automation opportunities or system enhancements
• Foster results by identifying potential investment referrals to Branch and by identifying potential frauds
• Follow-up of previously defected cases to ensure 100% defect resolution
• Adhering to KPI measurements
• Adhering to 24-to-48-hour Operational Performance Commitment timelines
• Ensuring Quality Control benchmark is met
• Ongoing collaboration within Global Operations to provide optimum Branch support
• Understanding how the Bank's Risk Appetite and Risk Culture should be considered in Day-to-Day activities and decisions
• Actively pursues effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to, and effectiveness of Day-to-Day Business Controls to meet obligations with respect to Operational Risk, Regulatory Compliance Risk, AML/ATF Risk, and Conduct Risk, including but not limited to, responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Code of Conduct

• Champions a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment, communicating visions/values/business strategy, and managing succession and development planning for the team

• Provide back-up coverage to other specialized teams as required

Dimensions:

Works independently within approved authorities and Bank Policies. Ongoing development of skills and bank initiatives may result in increased authorities or other assigned duties over time.

Education / Experience / Other Information:

• Thorough knowledge of daily and periodic branch routines, procedures, and policies, as well as thorough knowledge of branch controls and branch applications is required
• Expert knowledge of applicable Bank systems (IntraLink, Sales Builder, WorkHub, Forms Free Teller, Business Controls Automated Tool (BCAT)
• Thorough knowledge of policy and procedure associated with set-up and administration of financial products and services
• Thorough knowledge of non-regulatory retail and small business compliance, retail lending compliance, branch reports, and business account opening
• Thorough knowledge of regulatory compliance related to Privacy, Anti-Money Laundering (AML), Anti-Terrorist Financing (ATF), Know Your Customer (KYC), Canadian Deposit Insurance Corporation (CDIC), Financial Consumer Agency of Canada (FCAC), and Foreign Account Tax Compliance Act (FACTA)
• Thorough knowledge of credit/risk adjudication policies and processes and retail lending policies and processes to enable effective retail and small business compliance review
• Working knowledge of Canadian Code of Practice for Consumer Debit Card Services (Debit Card Code of Conduct)
• Working knowledge of financial products and services
• Strong PC skills are essential

In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.

Working Conditions:

Work in a standard office-based environment; non-standard hours are a common occurrence, including Saturdays,

with the risk of exposure to hold-ups, extortion, etc. Heavy volume demands are unpredictable.

Location(s): Canada : Quebec : Montreal

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.