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Core Client Applications Team Lead
2 weeks ago
Job Summary
The Core Client Applications Team Lead is responsible for overseeing the development, support, and optimization of client-facing applications, ensuring seamless integration with internal systems and third-party platforms. This role drives operational excellence, enhances user experience, and contributes to strategic technology initiatives that support organizational growth and client satisfaction.
Key Accountabilities
Accountability 1: Lead Application Support and Optimization
- Manage the performance and reliability of core client applications.
- Coordinate with vendors like FastDox and Aryza to resolve incidents and implement improvements.
- Monitor KPIs and user feedback to drive continuous enhancements.
Accountability 2: Team Leadership and Development
- Supervise and mentor a team of application support specialists.
- Conduct regular performance reviews and support professional development.
- Foster a collaborative and high-performance team culture.
Accountability 3: Strategic Planning and Stakeholder Engagement
- Collaborate with SLT and JMT to align application initiatives with organizational goals.
- Present updates and risk mitigation strategies biweekly.
- Partner with external service providers to augment the team as required.
This job may also be required to complete other duties as assigned.
