Service Dispatcher

About Canadoor

Canadoor Garage Doors is one of Ontario's most trusted and fastest-growing garage door companies, built on professionalism, craftsmanship, and a commitment to doing things the right way. For over 14 years, we've expanded by delivering quality work, strong customer relationships, and industry-leading responsiveness.

Our long-term vision, outlined in the Painted Picture 2035, is a company defined by trust, consistency, and teamwork, where every branch, every technician, and every office staff member reflects the same high standard of excellence.

If you thrive in fast-moving environments, love keeping things organized, and enjoy helping a team succeed, you'll be a great fit here.

About the Role

The Service Dispatch & Scheduling Coordinator is the operational heartbeat of our service department. You keep technicians moving, customers informed, and the schedule running efficiently. Your work directly supports our daily revenue, weekly revenue, customer experience, and technician utilization, all key drivers in Canadoor's growth and reputation.

This is a role for someone who is organized, calm, accurate, and motivated by structure and results.

Key Responsibilities
Daily Scheduling & Dispatch

• Build technician schedules days in advance with smart routing, skill matching, and revenue alignment.
• Dispatch technicians across Ontario and to national accounts as needed.
• Adjust schedules proactively when emergencies or changes occur.

Customer Experience & Communication

• Book service calls, new installations, and commercial follow-ups.
• Confirm appointments, provide updates, and communicate clearly with customers.
• Ensure every customer receives fast, reliable, professional service, the Canadoor way.

Technician Support & Operational Flow

• Provide technicians with strong on-site job options to increase billable efficiency.
• Collaborate with the PMI Coordinator to schedule preventative maintenance.
• Follow contractor portal requirements with accuracy.
• Record detailed job notes, status updates, and service information in scheduling systems.
• Coordinate subcontractors across Canada when needed.

What Success Looks Like

Within 12 months, you are:

• Fully independent in scheduling, dispatching, and customer communication
• Building strong schedules multiple days ahead
• Supporting techs with high-quality on-site options
• Confident with all customer portals and systems
• Reliable, accurate, and steady under pressure
• A key contributor to Canadoor's reputation for professionalism and responsiveness
• Helping the service department consistently hit daily and weekly revenue goals

This role directly supports our long-term vision of being recognized Canada-wide for excellence, consistency, and trust.

Who You Are (Ideal Candidate Profile)

You're our "Organized Anchor."

You're calm, structured, reliable, and excellent at keeping many moving parts on track. You communicate clearly, you plan ahead, and you enjoy bringing order to busy environments.

You thrive in this role if you are:

• Highly organized with strong attention to detail
• Calm under pressure and able to multitask
• Technically confident and quick to learn new systems
• Assertive but collaborative
• Goal-oriented with a revenue mindset
• Strong with communication — both written and verbal
• Familiar with Ontario geography or quick to adapt
• A teammate who values consistency, professionalism, and quality

These traits reflect our company's core values: craftsmanship, customer focus, reliability, professionalism, teamwork, and ownership.

Who Will Not Succeed in This Role

Based on past patterns, this role is not a fit for someone who:

• Struggles with attendance or punctuality
• Gets overwhelmed in fast-paced settings
• Avoids accountability or feedback
• Has low attention to detail
• Dislikes technology or multi-screen workflows
• Cannot plan ahead or build future schedules
• Operates reactively instead of proactively

What You Already Know (Requirements)

• 1–3+ years in dispatching, scheduling, CSR, logistics, or home services
• Strong verbal and written communication skills
• Strong technical/computer skills
• Ability to multitask, stay organized, and manage competing priorities
• Geographic awareness of Ontario
• Bilingual French/English is an asset

Compensation & Benefits

• Hourly wage: $22 /hr based on experience
• Daily KPI Bonus: Up to $70/day
• Schedule: Monday–Friday 07:30am - 4:30pm
• Benefits: Health, Dental, Life Insurance after probation
• Pension Plan: Contributions based on years of service
• Stable full-time hours
• Strong team culture and professional growth opportunities

Why Work at Canadoor

Canadoor is a place where people take pride in their work. We show up professionally, work collaboratively, and support one another. Our culture is grounded in:

• Integrity and professionalism
• High standards and craftsmanship
• Fast, reliable service
• Team collaboration and trust
• Ownership and accountability
• Consistent growth and development opportunities

We're not just building garage doors, we're building a standard for excellence in the trades. Apply today and help shape the next chapter of Canadoor.

Requirements

• Work Hours: 40 to 44 hours work
• Required Education: NONE
• Required Experience: None(2) years

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