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Partner, Client Success
2 weeks ago
Get started on an exciting career at Element
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
About the Role
We're looking for a highly client services-oriented individual to join our team as a Partner, Client Success. In this role, you will build and maintain relationships with our clients and provide ongoing day-to-day account support, recommending cost-saving solutions and managing processes to optimize the productivity of their fleet. You will also contribute to the client's ability to achieve their company goals, as well as to Element Fleet's attainment of account retention and growth objectives.
What You'll Do
- Work with clients and internal cross-functional teams to develop the account strategy that best suits the clients' needs and goals.
- Executes and prioritizes day-to-day requests and activities, complex or routine, in accordance with the client's policies, procedures and priorities.
- Creates Action Plan (as necessary) for continual follow-through on tactical activities; establishes a regular rhythm with the client to report on progress.
- Applies knowledge and understanding of assigned client business and fleet requirements - including the programs they subscribe to, pricing structure, policy and parameters, inventory makeup, billing structure, ordering profiles etc.
- Uses discretion and independent judgment advising clients and works with clients to recognize need and recommend solutions.
- Takes ownership of client issues and applies critical thinking and problem-solving abilities.
- Customer data analysis and/or reporting
- Leverages subject matter experts to quickly and efficiently resolve inquiries
- Client Relationship Management – builds and sustains professional working relationships with client contacts in assigned portfolio. Proactively seeks to understand and assess client goals and objectives, recognize needs, and recommend solutions and cost savings ideas (including products and services overviews). May participate in client visits and/or travel to client's location to support business needs.
Basic Qualifications
- BS or BA in business or related field is required. Equivalent relevant experience will be considered in lieu of a degree.
- Must be Bilingual in French and English
- 2-5 years Client service or client account management experience is highly desirable, preferably in a B2B service environment
- Proficiency in various MS Office software applications, including Word, Excel, PowerPoint
- Ability to manage multiple tasks simultaneously in a rapidly changing, fast-paced, environment.
- Ability to build and maintain productive working relationships based on mutual trust at all levels in the organization.
- Demonstrated history of being able to obtain and effectively analyze data, identify trend/issues, solicit input, look at all perspectives, reach logical decisions or recommendations and acts quickly to implement solutions
Preferred Qualifications
- Demonstrated strong Excel skills and application of use to translate into meaningful conclusions for clients
Location: Canada, Remote
The base salary range for this position is $62,600- $86,020 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
What's in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to
or call
