Senior Manager, Clinical

Location:

At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it's a great place to work.  We're committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Location: 1685 Tech Avenue, Mississauga, Ontario L4W 0A7

Why Work at Specialty Health Network? 

Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart,  with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun  environment We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks 

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless 

Why work at Shoppers Drug Mart? 

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. 

Why is this position important? 

The Senior Manager, Clinical Services (Remote) is responsible for the management of all clinical functions to ensure consistent and efficient delivery of services throughout the healthcare continuum. The successful candidate must build collaborative relationships at all levels within the organization. The result creates compliance with the clinical operating model, ensures positive outcomes for patients and KPI achievement. 

The Senior Manager, Clinical Services provides leadership to teams of staff providing coordination  

of care, case management and clinic/field based nursing care. In this role you will be accountable to  ensure clinical standards are adhered to, processes and policies are followed and that patient care is at the forefront of all interactions. 

What you will do: 

Develop programs and protocols enhancing clinical effectiveness of nursing and clinical staff; provides leadership and direction to ensure clinical objectives are accomplished 

Responsible for the continuous, effective operations of all clinical staff directly assigned to position 

Collaborates with the Director of Clinical to improve quality of care, strengthen the financial performance of the group, and to improve patient, physician and employee satisfaction 

Continually monitor, evaluate and refine services to maximize cost effectiveness of service delivery model to ensure best practice patient care and program delivery 

Strong collaborator with a proven ability to work cross functionally within the clinical team and as a key member of the management team 

Monitor KPIs related, but not limited, to: caseloads and special assignments 

Represent Clinical as a subject matter expert in business development opportunities 

Ensure effective use of resources, anticipate and lead change initiatives to strengthen team and processes 

Participate in various projects, committees or task forces to improve SHN services and programs 

Identifies, develops and implements processes, metrics and ROPs to support and evaluate the delivery of patient services within the clinical areas 

Assist with the planning, implementation, and coordination of training for new programs, as well as maximize the effectiveness of each individual through further training opportunities as required 

Ensures alignment of staff depending on program needs of SHN 

A Strong people leader with the ability to motivate and drive results from others 

Participates in departmental and organizational meetings 

Monitors computer system operations and communications to ensure ongoing access to end users 

Prepares detailed time and usage reports for use by management in assessing client service requirements 

Manages on-call staff rotations and participates in such to support operations 

Maintain knowledge of all company policies and procedures with high emphasis placed on ethical conduct and strict confidentiality of client information 

Assist with reconciliation of invoices from subcontract agencies 

What you will need: 

BScN preferred, however, a combination of experience and education will be considered 

Minimum 3-5 years nursing management experience 

Knowledge of Canadian and provincial health systems; knowledge of Specialty Pharmacy services 

Current unrestricted professional RN nursing license in the province of work 

Excellent written and verbal communication skills; proficient in computer use 

Excellent customer service skills 

Previous Patient Support Program experience an asset 

Bilingual in French and English is an asset 

Self-transportation - requires a valid driver's license and insured automobile is a requirement 

Some travel may be required 

How You'll succeed: 

At Shoppers Drug Mart, we are always looking for great people to strengthen our culture.  We believe that exceptional people embody our values, are authentic, build trust and create connections.  

If this sounds like you and you're open-minded, receptive to change, and ready to take on the challenges of a dynamic retail work environment, apply today. 

Employment Type: 

Full-time 

Type of Role: 

Regular 

Shoppers Drug Mart views diversity in Canada as a national pride and strength. Our priority is to reflect the growing diversity of our country through the people hired, our corporate culture and our products. Accommodations are available upon request for people living with disabilities during the recruitment, assessment, and post-employment process. 

In addition, we believe in the importance of complying with the law. Compliance with laws is part of our Code of Conduct, which outlines the expectations of our customers and stakeholders of us. 

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You'll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Type of Role:

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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