Operations Manager

1 week ago

Ottawa, Ontario, Canada Convergint Full time $80,000 - $120,000 per year

Convergint is currently recruiting for an Operations Manager to join our team in Ottawa, ON. As the Operations Manager, you will be responsible for responsible for the management and leadership of all installation and service business in the assigned region ensuring Convergint is the customer's best service provider. This role is responsible for effective project execution within budgeted cost (estimated cost versus actual cost), review of contracts with the legal department, schedules and positive cash flow. Effectively implement service sales strategies to achieve revenue growth and margin goals and maximize service delivery to achieve customer satisfaction goals.Who You AreYou have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.Who We AreWith 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.What you'll do with "Our Training and Your Experience"- Manages, oversees and coordinates all aspects of CTC operations, supports service, sales & marketing activities for all lines of business including, but not limited to, the following: operations, supporting the qualification of potential business, review of proposals and bookings, communication with customers through contract management and ongoing development and support of existing systems. Works closely with Sales Manager and Account Executives on Service opportunities including Project conversion to CSP opportunities- Overall responsibility of CTC performance on the Operational Key Performance Indicators.- Overall responsibility for execution of contracts – estimated cost vs. actual cost; review of contracts; supervision of service labor and subcontractors; planning and scheduling service contracts. Overall management and execution of contracts and revenue generation, preparation of service invoices, and collections. In collaboration with Sales, ensure timely Contract Renewal process is in place; actively pursue new Service and System expansion opportunities with existing Service base. Acts as liaison between customer and in-house legal counsel for service contract issues.Overall responsibility of assigned CTC Day Sales Outstanding (DSO) goal; Overall responsibility of CTC project negative variance of

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