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Software Implementation Specialist

2 weeks ago

Toronto, Ontario, Canada ABC Fitness Full time $65,000 - $70,000 per year

Company : ABC Nova Scotia

Join ABC Fitness, the leading technology provider for the fitness industry
Job Description
Join ABC Fitness and become part of a culture that's as ambitious as it is authentic. Let's transform the future of fitness—together

Our Values
Best Life
We believe great work begins with great people. That's why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.

Growth Mindset
We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.

One Team
From day one, you'll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

Summary
ABC Fitness Solutions is looking for a talented Software Implementation Specialist to join our growing team. This role involves leading and managing projects to ensure successful onboarding of clients while aligning with the organization's goals. The position requires close collaboration with clients, partners, and internal teams to drive strategic initiatives from start to finish. Attention to detail is crucial due to project complexity. Throughout the project lifecycle, this person will be the main client contact, communicating scope, timelines, quality standards, risks, and expectations for software implementation.

WHAT YOU'LL DO:

  • Manage multiple projects simultaneously and facilitate ownership from project initiation through project lifecycle to completion.
  • Participate in end-to-end implementation planning including project management, risk management, communication and change management. Define project schedules, objectives and allocate resources.
  • Gather, configure, and implement business requirements throughout the project lifecycle.
  • Configure software to meet client's business requirements, and facilitate training with clients in software and best business practices.
  • Ensure completion of deliverables; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.
  • Establish and maintain strong relationships with clients and their representatives to identify their needs and keep them updated on project status. Facilitate requirements gathering and assist with the creation of project deliverables as needed.
  • Facilitate UAT with end users including coordination and user acceptance signoff.
  • Schedule touch points with clients to review goals, project status, and overall performance during implementation and document feedback
  • Proactively work to build effective and positive relationships with peers, leaders, and internal customers while also demonstrating the ability to meet customer expectations and deadlines
  • Report weekly to management by performing ongoing review of project scope, identifying, defining and communicating risks and change requests that can potentially impact the overall project and devise contingency plans; Participate in project meetings and provide recommendations for solutions/mitigation, proactively escalate, and facilitate resolution as needed.
  • Track milestones, manage task/project dependencies, manage and monitor task progress, handoffs, and deliverable status through our project management tool, Financial Force.
  • Familiarize on product management, software updates/releases and maintain continuous education of all ABC products and platforms.

WHAT YOU'LL NEED:

  • 1-3 years of project management experience, preferably at a software company
  • 2-4 years of experience in a client-facing role
  • Strong organization and time management skills with an ability to manage a broad range of activities simultaneously
  • Critical thinking, problem-solving, and decision-making skills
  • Ability to lead cross-functional project and work with peers in a team effort
  • Proficient in application implementation and testing practices
  • Basic knowledge of Microsoft Word, Excel, Outlook
  • Effective communication skills both verbally and in writing
  • Flexibility in schedule, particularly on occasions of deadlines or escalated issues
  • Support of corporate mission, core values, and long-term objectives
  • Travel for company events as needed; up to four times annually
  • Project Management Certification (preferred)
  • Basic ABC/Ignite knowledge preferred (Internal Applicants)

What's in it for you:

  • Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
  • Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO
  • Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
  • Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws
  • Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
  • Medical/Dental/Vision coverage
  • EAP – we get you help when you need it. Period.
  • Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
  • And more – so many benefits we couldn't even fit them all here

Please note that the salary information shown below is a general guideline only and based on employees in Canada and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for Canada based candidates for this position is $65, $70,000.00 CAD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.
At ABC Fitness, we don't just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don't meet every requirement.

ABC'S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn't just the right thing to do—it's a business imperative. Learn more at

About ABC Fitness
ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.

From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together.

Learn more at

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us