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Communications & Content Officer

2 weeks ago

Edmonton, Alberta, Canada WIN House, Edmonton's Women Shelter Full time $70,000 - $75,000 per year

What We Do

WIN House provides individuals and their children fleeing violence with crisis response and intervention, safe temporary accommodation, and support for basic needs. Clients are offered trauma-informed, client-centered programming and support, access to resources, information, and referrals to community support. WIN House is working towards operating within a low barrier model of care.

What You Will Do

Reporting to the Director of Philanthropic Strategy, the Communications and Content Officer will play a key role in advancing WIN House's mission through storytelling, relationship-building, and creative engagement. This position blends communications and fund development strategies with donor development, helping to share the voices of survivors, highlight community impact, and inspire generosity.

The ideal candidate is a natural storyteller and conversation starter — someone who thrives on building authentic connections, developing creative campaigns, and bringing stories of courage and resilience to life across multiple platforms. You'll support WIN House's fundraising initiatives, create digital content, develop newsletters and podcasts, and contribute to workshops that strengthen community engagement. You will work collaboratively with the organization's Digital Strategist, Community Builder, and leadership team to ensure brand alignment and harmonized messaging.

Who You Are

Key Responsibilities include:

Storytelling and Content Creation

  • Source, interview, and craft compelling stories that capture the heart of WIN House's mission and impact.

  • Collaborate with clients (with appropriate confidentiality), staff, and partners to authentically share experiences of resilience and empowerment.

  • Write, edit, and publish engaging content for newsletters, campaigns, blogs, and donor materials.

  • Work within prospect pipeline to write and submit grant applications in a timely manner.

Strategic Communication

  • Develop and implement communications strategies that elevate brand awareness and align with organizational goals.

  • Maintain a consistent tone and message across all channels, ensuring alignment with WIN House's trauma-informed and inclusive values.

  • Support media relations, press releases, and public awareness campaigns.

  • Contribute to the development of podcasts and workshops that highlight issues surrounding gender-based violence, advocacy, and community impact.

Social Media & Digital Engagement

  • Develop overall digital strategy for fund development.

  • Manage WIN House's fund development social media presence with a conversational, engaging, and community-driven voice.

  • Create multimedia content (images, videos, reels, graphics) to amplify engagement.

  • Monitor and analyze digital metrics to refine content strategies and enhance audience reach.

  • Support the ongoing evolution of the WIN House website to ensure information is accurate, timely, and impactful.

Development & Donor Engagement

  • Collaborate with the Development team to support donor cultivation and stewardship through storytelling and personalized communications.

  • Assist with donor and sponsor recognition through newsletters, social media, collateral materials, and campaign updates.

  • Contribute creative ideas for fundraising campaigns, community events, and annual appeals.

  • Support data collection and reporting for communications and development outcomes.

  • Maintain funding spreadsheets throughout the project cycle.

  • Monitor, communicate, and support funder deadlines and reporting.

Community Outreach & Workshop Development

  • Develop and support workshops and presentations that strengthen community understanding of WIN House's work and mission.

  • Represent WIN House at outreach events, acting as an ambassador.

  • Build and maintain relationships with community partners, media, and supporters.

Qualifications & Experience includes:

  • Related post-secondary education in administration, fundraising, or data management.

  • Minimum of two years of directly related experience in fundraising, development, or office administration;

  • Experience in a charitable or non-profit environment is an asset.

  • Demonstrated proficiency in data management, donor prospect research, query building, and advanced MS Office skills.

  • Strong organizational and communication skills, with the ability to multi-task effectively in a fast-paced, customer-focused environment.

  • Ability to work independently and collaboratively as part of a multidisciplinary team.

  • High degree of professionalism, integrity, and discretion when handling sensitive and confidential information.

  • Demonstrated commitment to WIN House's mission and values.

The Details

The role will be primarily working out of our Business Office with hours of work from 8:30 A.M. to 4:30 P.M. Monday to Thursday and 8:30 A.M. to 2:30 P.M. on Fridays. This position is primarily office-based, with the possibility of hybrid work or flex time at WIN House's discretion. Some evenings and weekends may be required for events or workshops. WIN House offers a pet friendly, team-oriented working environment.

The salary range for this position is $70,000 - $75,000 per year combined with a comprehensive extended health benefit package and pension plan.

Prerequisites

The successful candidate will be required to submit a Criminal Record Check, Class 5 driver's license with insurance for business use, and be willing to sign an Oath of Confidentiality.

How to Apply

Interested applications should submit an application as soon as possible, citing the position to The posting will remain open until a suitable candidate is hired.

We thank all applicants for their interest however, only those shortlisted will be contacted.

WIN House is committed to making diversity, equity, and inclusion a central part of everything we do – from how we deliver services to how we build our teams. We strive to have a workforce that is representative of those we serve, and of our communities. We encourage applications from all qualified applicants including women, disabled people, Black, Indigenous, People of Color, people from the 2SLGBTQIA+ community, and other equity-seeking groups. If you require accommodation during the application process, please reach out to 

WIN House operates in several locations throughout Amiswacîwâskahikan on Treaty 6 territory, the territory and gathering place of diverse Indigenous peoples including the Papaschase, Cree, Nakota Sioux, Dene, Ojibway, and many others, and the homeland of the Métis Nation.

Job Types: Full-time, Permanent

Pay: $70,000.00-$75,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • On-site parking
  • Paid time off
  • Wellness program

Ability to commute/relocate:

  • Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Do you have experience with housekeeping in a commercial/industrial environment?

Licence/Certification:

  • WHMIS Certification (required)
  • First Aid Certification (required)

Work Location: In person