Housekeeping Supervisor

Join the Team Behind Hamilton's Chicest Retreat

The C Hotel by Carmens is more than just a place to stay—it's a modern, stylish destination where exceptional service and unforgettable experiences come together. Nationally recognized for sincere, attentive service and flawless performance, the heart and soul of the C Hotel's success is its remarkable team.

Whether you're welcoming guests at the front desk, keeping rooms spotless, coordinating seamless events, supporting sales, or helping deliver memorable banquets, your role is key to creating the warm, polished experience that sets the C Hotel apart.

Part of Carmens Group—an award-winning hospitality leader with over 40 years of creating extraordinary moments—you'll join a close-knit, passionate team dedicated to making every guest feel truly cared for. If you're detail-driven, people-focused, and ready to grow your career in a vibrant, fast-paced environment, the C Hotel is your next great opportunity.

Why work for Carmens Group?

• Flexible scheduling
• Career coaching & growth
• Great Place to Work Certified
• Named Best Workplace in several award categories:
  • Most Trusted Executive Teams
  • Best Places to Work in Hospitality & Retail
  • Best Places to Work in Canada
  • Best Workplaces for Women
  • Best Workplaces for Mental Wellness
• Perks & Benefits
  • Pay on Demand – get paid when you need it
  • Global Hotel Discounts for your travels
  • Comprehensive Group RRSP & Health Benefits
  • Staff discounts at our restaurants
  • Wellness programs & staff events
  • Clear opportunities to grow into leadership roles
  • Employee recognition programs celebrating your achievements and milestones
  • Referral bonuses when you bring great talent to the team
  • Safe, inclusive and supportive workplace culture

Join a company that values your growth, wellbeing and passion – where your career is supported every step of the way.

Position Details:
Job Type: part-time, permanent
Vacancy: This position is for an existing vacancy (replacement for a currently unfilled position)
Compensation: $20 - $22 per hour
AI Disclosure: Your application will be reviewed by our hiring team - we do not use artificial intelligence in the screening or selection of applicants for this position. 

What you will be doing:

As a Housekeeping Supervisor at Carmen's Group, you'll play a key role in ensuring a welcoming, clean, and comfortable environment for every guest. By conducting room inspections, monitoring housekeeping quality, and supporting the team in maintaining high standards, your leadership and attention to detail help deliver the extraordinary experiences we're known for.
Your responsibilities will include:

• Providing a warm, welcoming, and personalized experience for our guests
• Supervising the Housekeeping team with clear direction, support, coaching, and leadership
• Inspecting guest rooms and public areas to ensure cleanliness and presentation standards are met prior to guest use
• Updating and maintaining housekeeping schedules, task lists, and room assignments based on daily business needs
• Maintaining hotel rooms, public spaces, and back-of-house areas to ensure a safe and clean environment for guests, associates, and vendors in line with C Hotel standards
• Overseeing the organization and upkeep of housekeeping carts, storage rooms, and equipment, ensuring supplies are replenished as needed
• Ensuring the confidentiality, security, and care of guest rooms, personal belongings, and hotel property
• Contributing to exceptional guest experiences by upholding the highest standards of cleanliness and service
• Exercising sound judgment and demonstrating strong, supportive leadership
• Championing positive change and fostering a collaborative, motivated housekeeping team
• Performing other related duties as assigned to support smooth hotel and venue operations

This is the perfect role for someone with a strong work ethic, high standards for cleanliness, and a passion for making people feel truly at home.

What Makes You Shine in Housekeeping

• 1-2 years of experience in a hotel or hospitality brand in a housekeeping capacity
• Previous supervisory or leadership experience
• Strong attention to detail with a commitment to maintaining high cleanliness and presentation standards
• Positive, outgoing, and professional demeanor with excellent interpersonal skills
• Ability to train, coach, and motivate team members to achieve consistent results
• Reliable and able to manage multiple priorities in a fast-paced environment
• Ability to work independently and as part of a team with minimal supervision
• Availability to work flexible shifts during the daytime, including weekends and holidays
• Ability to tolerate cleaning products and maintain safety standards
• Clean criminal background check and ability to uphold guest confidentiality and hotel security standards

We are Carmens Group—a proud Hamilton-born hospitality company with a mission to create extraordinary memories. Our venues include Carmens Event Centre, The C Hotel, The Lakeview, the Hamilton Convention Centre, fig&lemon Catering, The Arlington Hotel, and the Good Earth Food & Wine. Together, we're shaping the future of Southern Ontario's event and culinary scene—one unforgettable experience at a time.

Are You Ready to Take the Lead?

If you're a passionate hospitality professional who thrives on creating exceptional experiences for guests, this is your opportunity. Apply today and help us deliver something extraordinary—together.

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.
 

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