Field Technician

Join Our Team as a Field Technician

At National Seating & Mobility (NSM), we provide complex rehabilitation seating, mobility, and positioning systems. With a dedicated network of professionals across Canada, we specialize in delivering personalized mobility solutions that enhance independence, safety, and comfort for our clients. Our mission is to empower individuals of all ages with mobility challenges, offering reassurance to families and caregivers while providing exceptional clinical support to therapists and healthcare professionals.

We are looking for a Field Technician to join our sales team and help us continue our mission of transforming lives through mobility solutions.

Scope

As a Field Technician, the employee shall handle on-site and off-site service and repairs for medical
products and equipment.

Position Reports To: Branch Manager 

Role and Responsibilities/Essential Functions

• Deliver, set up and install products at customers' homes and facilities, including electric beds, walkers, raised toilet seats and others.
• Provide in-store and out-of-store customer service, including assistance with the selection of medical products by customers and liaison with therapists.
• Deliver equipment and ensure it is complete and in proper working order and instruct customers on how to adequately use the equipment.
• Pick up equipment from customer residences, ensuring that all components of the equipment being returned are not damaged.
• Inform customers of additional charges if the equipment to be picked up is damaged or requires cleaning.
• Attend appointments at the time reserved, contact the office if appointments are running late, and return to the office to perform in-store duties when appointments are complete.
• Resolve customer difficulties and build customer relations.
• Repair and adjust equipment or coordinate repairs with in-store technicians. Assist with cleaning and disinfection of rental and demonstration equipment (wheelchairs, walkers, etc.).
• Resolve customer difficulties and build customer relations.
• Completes and reviews Wheelchair set up forms to ensure chairs are built correctly.
• Upload completed set-up forms into the online database.
• Repair and adjust equipment or coordinate repairs with in-store technicians.
• Assist with cleaning and disinfection of rental and demonstration equipment.
• Return equipment to the right location in the warehouse.
• Ensure all equipment has a barcode and is identifiable with an NSM label.
• Assist other technicians when asked, including with delivery of equipment to customers and assist with repairs.
• Ensure, in conjunction with other technicians and staff, that the warehouse is maintained in an orderly fashion with all inventory items appropriately cleaned and stored.
• Install grab bars in customers' homes.
• Develop continual education through product literature and in-house training on new products and services.

Other duties as assigned that include inventory or any other task.

Competencies/Skills

• Must have the experience of using hand and power tools
• Valid Class 5 driver's license
• Ability to lift 75 lbs
• Applicants must be eligible to work in Canada
• A proven record for organizing and prioritizing daily tasks
• Creative troubleshooter and problem solver
• General computer skills for email and online research for parts
• Experience with medical equipment is an asset

Why Join NSM?

• A rewarding career where you make a real difference in people's lives.
• Employer-paid benefits, ensuring your health and well-being.
• RRSP matching program, helping you invest in your future.
• Generous paid time off, because work-life balance matters.
• Company-sponsored events, fostering a fun and inclusive team culture.
• Branded company attire, so you can represent NSM with pride.
• Competitive salary - $22- $26 CAD

If you're passionate about making a difference and want to be part of a team that transforms lives through mobility solutions, we'd love to hear from you