Technical Writer

3 days ago

Toronto, Ontario, Canada Securitas Technology Canada Full time

About Securitas Healthcare
Securitas Healthcare provides over 5,000 acute care hospitals and 12,000 long-term care organizations with enterprise solutions that transform safety, security, and operational efficiency. The Securitas Healthcare solution set enables customers to achieve organizational excellence and superior care in five critical areas: Patient Safety, Security & Protection, Environmental Monitoring, Clinical Operations & Workflow, and Supply Chain & Asset Management. These solutions are complemented by consulting, training, implementation, and integration services. Securitas Healthcare is proud to be part of Securitas, Inc. For more information, visit .

Job Summary
As a member of our dynamic Technical Writing and Communication team, you will be responsible for creating and editing comprehensive software and hardware documentation for both internal and external audiences. Your role will involve collaboration with various stakeholders to ensure the accuracy and clarity of technical content.

Key Responsibilities

  • Documentation Creation and Editing:

  • Develop and refine Deployment Guides, User Guides, Data Sheets, Technical Bulletins, Technical Overviews, Release Notes, Installation Guides, Troubleshooting and Emergency Procedures, Solution Guides, and "How To" guides.

  • Content Research and Accuracy:

  • Research, write, and ensure the accuracy of content covering current and future product releases.

  • Information Gathering:

  • Collect relevant information from Product Requirement Documents (PRDs), Software Requirements Specifications (SRSs), and presentations to create or update technical documents.

  • Collaboration:

  • Work with Subject Matter Experts (SMEs) to gather necessary information for documentation.

  • Feedback Incorporation:

  • Integrate feedback from QA, Tech Support, and Product Management teams.

  • Proofreading and Revision:

  • Proofread documents for technical accuracy, regulatory compliance, and adherence to style guidelines.

  • Update documentation as information and configurations change.

  • Backlog Management:

  • Manage the company's documentation backlog.

  • Meeting Participation:

  • Attend regular meetings related to assigned projects.

Qualifications

  • Language Proficiency:
  • English mother tongue
  • Experience:
  • Minimum of 5 years technical writing experience (MANDATORY)
  • Technical Writing Expertise:
  • Strong experience in writing software and hardware installation procedures.
  • Software Proficiency:
  • MadCap Flare - Minimum of 3 years (MANDATORY)
  • Strong experience with publishing software such as Adobe InDesign and Word.
  • Topic-Based Authoring:
  • Strong experience in topic-based authoring.
  • Communication Skills:
  • Ability to translate complicated concepts into accessible content for audiences with varied expertise levels.
  • Multitasking Ability:
  • Capacity to manage multiple projects simultaneously.
  • Remote Collaboration:
  • Ability to work effectively with geographically distributed team members and developers.
  • Remote Work Capability:
  • Ability to work remotely.
  • Graphic Software Knowledge:
  • Familiarity with graphics or photo imaging software, including Adobe Illustrator, Adobe Photoshop, Corel Draw, Corel Paint Shop Pro, and TechSmith SnagIt.
  • Agile Environment Experience:
  • Previous experience working in an Agile environment.
  • RFID/WiFi Knowledge:
  • Understanding of RFID/WiFi is advantageous.
  • Adaptability:
  • Ability to adapt to changing technical publication priorities.
  • Deadline-Oriented:
  • Capable of meeting rigorous deadlines.
  • Self-Direction and Flexibility:
  • Demonstrates self-direction, flexibility, and a keen eagerness to learn.

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