Client Services Representative

7 days ago

Montreal, Quebec, Canada Collabera Full time $60,000 - $80,000 per year

PRIMARY RESPONSIBILITIES OF THE TEAM:

  • Point of contact for servicing our clients and interacting with the market and other providers
  • Provides critical support for all day-to-day Clients related operational issues & queries
  • Answering all Clients enquires as experts in their field
  • Understanding of client processing
  • Participation in virtual client teams, representing Client Operations
  • Direct liaison with other operational teams to resolve daily operational issues
  • Provide support to other internal teams as defined in SLA
  • Global understanding of customer expectations and satisfactions levels
  • Audit coordination and follow up

Other Responsibilities

Relationships & Communication

  • Actively engages within the virtual team set up to manage each client
  • Strengthen client perception of clients Investor and Treasury Services expertise
  • Develops long term relationships with targeted line(s) of business
  • Develops a detailed understanding of clients' businesses
  • Collaborates with colleagues globally to achieve objectives
  • Manages all communications to all stakeholders at every level internally and externally

Drives to Succeed

  • Executes with urgency while maintaining quality, cost and efficiency targets
  • Consistently meets or exceeds business goals
  • Collaboratively works with all relevant stakeholders to get things done

Operates with Integrity

  • Accepts accountability for their individual results and understands their contribution to team performance
  • Readily shares needed information with others
  • Gives honest, direct and sincere feedback

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