Social Media Manager

Who we areWe're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving.Who we're looking forWe're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us to facilitate and execute Betway's social media strategy across the Ontario region, driving brand engagement, customer acquisition, and retention through compelling content and campaigns focused on popular sports (NHL, NFL, NBA, Soccer) and casino offerings. This role will be pivotal in shaping Betway's voice and presence across platforms, ensuring alignment with brand values and regulatory standards.At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.Why we need youWe're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision. Betway's social media channels are a vital part of our mission to become the #1 sports betting brand in Ontario.As aSocial Media Manager for Ontario, you'll be at the heart of our digital presence - bringing the biggest sporting and cultural moments to life across our platforms. You'll shape how fans experience Betway online, ensuring our voice is bold, engaging, and always ahead of the gameWe require a dynamic, innovative and driven candidate, who is a North American sports guru capable of cementing us as a thought leader in the industry. The perfect candidate will also understand the casino product and be able to turn insights into actions and identify key opportunities to amplify Betway's presence.Betway has a roster of global ambassadors and partnerships that you will be working closely with, this includes; Thierry Henry, Ottawa Senators, Williams F1 team, Golden State Warriors, Philadelphia 76ers, Arsenal, Man City, Chelsea, Atletico Madrid and many more.What you'll be doingAs part of your role, your responsibilities will include:Strategic leadership across all social media platformImplementing the global social media strategy across sports & casino verticalsAssisting the Head Of Social in expanding Super Group's social ecosystemAligning content and campaigns with broader marketing goals and brand positioningContent & Campaign management – utilising productivity tools and smart planning to deliver relevant, timely and engaging contentBoosting and paid campaign support to achieve business objectives and KPIsCurating and scheduling high-impact content across all platforms (Meta, Snapchat, X, TikTok, YouTube)Collaborating with design and wider social media teams to produce engaging multimedia assetsLeading real-time and reactive coverage of major sporting events and cultural moments.Community Management – Daily 'fan-first', human approach to solving problems and nurturing our audience. Working with the Customer Service team to enable an efficient system to resolve issues fastReporting and tracking KPIs – Collecting and analysing performance data to optimise the strategy for maximum performance. Providing actionable recommendations based on insights and expertise to the HOSStakeholder collaboration with global teams including Marketing, Digital, Social Media and SponsorshipBrand Guardian – working closely with the compliance and legal teams to ensure that output is always compliant with the Alcohol and Gaming Commission (AGCO) and responsible gaming standardsDeveloping influencer marketing strategies - Liaising with influencers, partnerships and external agenciesMaintaining brand values, tone of voice and consistency across all social media channelsAlways upholding and protecting Betway's brand integrityCurating and leading social activations around key eventsEnsuring consistency between Social Media content strategy and Paid Social strategy for a full-funnel approachAnalytical focus > Conduct post-campaign performance analysis and evaluationProviding regular performance reports to key stakeholders (weekly, monthly, quarterly), including participation in Quarterly Business ReviewsStaying updated on industry trends, innovations and technological advancementsThis job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.Essential skills you'll bring to the tableThe necessary skills that we require for this role include:Proven success managing social media for a B2C brand, ideally in sports, entertainment, gaming or bettingDeep understanding of Canadian sports culture and fan behaviourData-driven mindset with proficiency in analytics platforms and reportingStrong copywriting and storytelling skills with the ability to convey complex ideas clearly and effectively, alongside a flair for engaging digital audiencesProficiency in social media management tools & platformsAbility to thrive in a fast-paced environment, balancing multiple prioritiesProven record of participating in successful social media content/campaigns for a brandExperience in conceptualising content ideas and briefing creatives to a design teamFlexible to workoutside standard working hours when requiredStrong verbal and written communication skills, with the ability to convey complex ideas clearly and effectivelyExperience working collaboratively in cross-functional teams, with a focus on achieving shared goals & KPIsExceptional attention to detail, ensuring high standards of quality in all outputsAbility to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situationsUnderstanding of influencer marketing and managementDesirable skills you've got up your sleeveIt would be great if you also have some the following skills:5+ years' experience in Social Media Management, ideally within the sports marketing or igaming industryFamiliarity with Canadian advertising and gaming regulations (AGCO)Creative flair with a sharp eye for trends & audience insightsPassion for sports and casino gamingExperience executing paid campaignsDegree in marketing or related online qualificationMeta, Snapchat and other Social Media platforms Ads certificationUnderstanding of online marketing technical aspects (e.g., tracking, analytics tools)Strategic thinking with hands-on execution ability and good organisational skillsBonus points:Bilingual proficiency (English/French)Familiarity with Digital Marketing channels such as SEO with content amplification strategies.Experience leading production teams to create quality content and campaigns.Our values are non-negotiablesOur culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are:AdaptabilityOwnership and accountabilityInitiating actionResilienceTeam orientationIntegrityInnovationWhat you'll get backWe offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes:We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.Be part of that Superclass feeling.At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 20 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.It's all about putting your experience first and ensuring honesty and fairness in all we do.Here, your growth is supported and your contributions valued.Game on