IT and Field Systems Manager supporting SMB- Full-Time

IT and Field Systems Manager supporting SMB– Full-Time | Osoyoos, BC

MATRIX is a national company providing camps, logistics, and aviation management services to clients in the resource and service sectors. We're known for our responsiveness, safety-first culture, and commitment to delivering value to our partners.

With over 25 years of experience, Matrix has earned a reputation as a trusted leader in remote camp management and logistical solutions across Canada's most challenging terrains—including the Arctic, mining, and exploration regions. As we continue to grow, we are seeking an IT and Field Systems Manager to oversee and improve the day-to-day technology systems that support our head office team, mobile workforce, and remote field operations.

This is a full-time, Osoyoos-based role.

Applicants must be legally entitled to work in Canada (Canadian Citizen, Permanent Resident or Holder of a Valid Work Permit in Canada at time of application for this role)

Requirements

What You'll Be Doing

This is a Small-to-Medium Business (SMB) IT role that blends hands-on problem-solving with strategic planning, all while staying grounded in practical execution.

You'll be the key technology partner for our office-based team (~25 users), and a steady hand behind the systems that support our seasonal field deployments.

You'll be responsible for:

• Managing all IT policies, systems, hardware, software, and security across the head office while ensuring systems are secure, reliable, and easy to use for non-technical staff.

• Establishing and maintaining IT risk management practices, including data protection, user access controls, and incident response preparedness.

• Supporting the setup, rotation, and management of field communications equipment, including Starlink, satellite phones, and InReach devices.

• Overseeing cloud-based platforms (e.g. Microsoft 365, SharePoint, SaaS finance, scheduling and payroll tools), ensuring their smooth integration and daily usability.

• Leading the development of a fit-for-purpose technology roadmap that supports Matrix's operational expansion and evolving field needs.

• Coordinating backup schedules, data security practices, device and identity management, and user access permissions.

• Implementing cost-effective IT solutions that scale with business growth which balance in-house management with support from third-party vendors where appropriate.

• Designing and procuring remote surveillance setups (e.g. solar-powered monitoring systems) and coordinating Wi-Fi infrastructure kits for temporary remote camps.

• Promoting cybersecurity awareness across the team through simple training and user-friendly guidelines that support safe technology use in both office and field environments.

• Acting as a calm, responsive, and resourceful IT lead—supporting end users who may not have a technical background.

Travel expectations are minimal: Estimated 10–20 days/year to attend relevant trade shows / conferences and to support more complex field-based tech installs (noting most installs can be managed remotely with on-the-ground support from field-based trades teams.)

What You Bring to the Role

• Bachelor's degree in Computer Science or related discipline preferred—but equivalent experience in SMB IT leadership roles will be strongly considered.
• 6+ years of experience managing IT systems and infrastructure in small to mid-sized organizations.
• Hands-on experience with Microsoft 365, SharePoint, and desktop/networking environments.
• Familiarity with remote communications tools like Starlink, satellite phones, InReach devices, and multi-router Wi-Fi layouts.
• Understanding of cyber security best practices, backup procedures, user access control, and device lifecycle management.
• Practical experience with vendor management, including managing subscriptions, procurement, and service contracts.
• Comfortable working with non-technical users, troubleshooting calmly, and documenting key IT processes clearly.
• Preferred certifications: CompTIA, ITIL, Cisco, Microsoft, or similar.

Ideal Candidate Profile

• A strategic thinker with hands-on experience managing and modernizing IT systems in a growing organization.
• Familiar with the unique needs of SMB IT environments—pragmatic, resourceful, and cost-aware.
• Enjoys creating order, documentation, and infrastructure in dynamic environments.
• Able to balance system reliability, field asset management, and user support with minimal oversight.
• Confident working solo but collaborative enough to bring in vendors and outside help when needed.
• Tech-savvy but approachable, with a solutions-first mindset.

What You Should Know

This is a unique opportunity to build and shape a right-sized IT function for a fast-moving, multi-site company that operates in both office and field settings. You'll have the autonomy to lead, the tools to execute, and the support of a team that values clarity, safety, and smart technology investments.

Benefits

Compensation: $110,000 – $130,000/year base salary
Location: Osoyoos, BC
Benefits: Comprehensive health, dental, and vision benefits

Relocation: Interim staff housing available for the right candidate if relocation is required