Housekeeping Supervisor

Description
Position at Casino Rama Resort
Job Type: Full-Time
Wages: $48,360 +
Posting Date: October 6, 2025
This is a Non-Bargaining Unit position; applications from all internal applicants are
welcome and will be considered and reviewed.
Who We Are
Gateway Casinos & Entertainment Limited ("Gateway") is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at

Why Work For Us
Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today

Key Responsibilities

• Oversee property wide cleaning operations including Environmental Services, Hotel Housekeeping and Laundry departments to ensure the achievement of departmental objectives and service quality standards;
• Plan, organize and monitor daily activities of the team; lead daily pre shift meetings;
• Establish and maintain inventories; ordering and receiving of supplies to maintain necessary inventory levels while maintaining the operating budget.
• Ensure quality and cleanliness standards are met by conducting inspections for all indoor and outdoor areas property wide;
• Work closely with all departments within operations, communicating day to day updates and changes;
• Support the day-to-day operation of the Housekeeping and EVS offices;
• Schedule staff according to productivity standards and forecasted occupancy; update schedule changes and prepare daily rosters;
• Monitor work order systems ensuring maintenance and cleaning issues are completed for property wide areas;
• Collaborate with other department managers to achieve companywide goals, resolve issues and promote teamwork
• Respond to customer service issues promptly and professionally; lead by example ensuring team members are providing Diamond service to internal and external guests at all times;
• Supervisor performance management, provide coaching and counseling, assist team member with inquiries and concerns;
• Participate in recruitment efforts, hiring activities and staff training programs;
• Lead a motivating team environment following company "R.I.T.E" values;
• Perform other related and compatible duties as assigned.

What You'll Require

• Experience of a minimum of 2 years in a Housekeeping operations environment/Housekeeping Supervisory role is a strong asset;
• Minimum 2 years' experience in a related field combined with demonstrated supervisory experience with scheduling, training/development, performance management, etc.
• Experience working in a unionized environment an asset;
• Must be committed to results through flexible scheduling, consistent follow-up and leadership by example;
• Must be highly productive, energetic, attentive to detail and maintain a positive attitude;
• Must be able to work Day shift, Afternoon shift and Overnight shift for up to 5 consecutive shifts each week. Must be available to work holidays and weekends.
• Individual must be eligible for AGCO Category 2 Licensing.
• Must be able to work independently and in a team environment;
• Reliable and dependable work ethic;
• Must be computer literate in database programs to be able to proficiently use department specific programs such as LMS, Hotsos and Webworks systems;
• Good verbal and written English communication skills;
• Good time management skills; must have the ability to multi-task in a busy, fast paced work environment;
• Must be able to perform essential duties that require frequent use of hands, wrists, arms, shoulders and back to grip, carry, lift and bend;
• Ability to walk and stand and regular intervals;
• Ability to use proper Personal Protective Equipment and cleaning supplies as per departmental standard operation procedures
• French language skills (verbal and written) are an asset
• All employees at Casino Rama are expected to:
• Comply with the duties of workers or supervisors, as prescribed by Section 27 or 28 of the Occupational Health and Safety Act.
• Comply with all applicable Casino Rama Occupational Health and Safety policies, procedures and protocols.
• Demonstrate a positive health and safety attitude to ensure Casino Rama continuously provides a safe entertainment destination for patrons and co-workers.

What Is Next
Love what you see so far? For the best chance to hear from us, apply within 7 days of the posting date. Not the right fit this time? Follow us on our careers social media pages

• Gateway will post/recruit in accordance with the terms and conditions of applicable Collective Agreements

Gateway is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.
"Play Smart"