Conference Service Manager

Join Our Team at Sheraton Hotel Newfoundland

Steeped in history and built on the site of the old Fort William at the base of Signal Hill, Sheraton Hotel Newfoundland blends timeless elegance with the vibrant energy of one of North America's oldest cities. Our premier location overlooks St. John's Harbour and is just minutes from iconic attractions, boutique shopping, and the legendary George Street entertainment district.

With 304 modern rooms and suites and over 18,000 sq. ft. of well-appointed event space, we provide exceptional experiences for business and leisure travelers alike. But what truly sets us apart is our people.

At Sheraton Hotel Newfoundland, we are passionate hospitality professionals dedicated to the art of exceptional service. We believe in putting people first—whether it's our guests, our team members, or our community. 

As part of Westmont Hospitality Group, a leader in hotel ownership and management, we are committed to delivering superior results while upholding the highest standards in the industry.

Westmont embodies the following Values:

• Entrepreneurial
• Ethical
• Flexible
• Family Oriented
• Creative
• Empowered

We are seeking a Conference Service Manager to be a part of our Sales Team. We offer competitive wages in addition to guestroom and food & beverage discounts at all Marriott International hotels around the world. 

Scope: 

Reporting to the Catering Manager, the successful candidate will be responsible for selling meeting and banquet event space, interacting with clients and coordinating all function details.  Responsibilities will also include ensuring that event orders/contracts and post-sale follow-ups are completed. Applicants will work closely with the banquet department as well as all other departments to fulfill event requirements.  

Primary Responsibilities: 

• Plan and coordinate meetings, conferences, exhibit shows or other special events and activities with accuracy and detailed communication outlines for the client and hotel departments, providing the appropriate memos, Banquet Event Orders, Group Profiles and other communications as necessary. 
• Meet with clients to finalize and ensure all details related to their event are arranged including menu planning, meeting room set-up, A/V equipment, billing and any other requirements function details, maximizing the revenue potential for the hotel, while serving the needs of the client. 
• Maintain accurate and current space (room) blocks in the group function log, observing proper turnovers and releasing space appropriately and timely, so to maximize the revenue potential of the hotel through the booking of other business opportunities
• Utilize the office file system, trace system and general office systems in accordance with the current policies and procedures
• Utilize Lightspeed and CI/TY systems in compliance with brand standards 
• Co-ordinate and lead pre-conference and post-conference meetings with clients and department heads to ensure open communication and that hotel/brand standards are continually being met
• Facilitate various weekly meetings with Food & Beverage and Front Office teams to review events for the upcoming groups so that all departments are prepared
• Conduct site inspections as required.
• Participate in sales and hotel functions as required.
• Handle all guest interactions with the highest level of hospitality and professionalism
• Follow company's policies and procedures and is able to effectively communicate them to subordinates. 

Health and Safety: 

• Follow safe work procedures as per hotel policy and procedures, including the use of personal protective equipment.
• Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.
• Report all injuries or illnesses to a supervisor or manager immediately.
• Participate in Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee.  

Relationships: 

Internal: All Staff:  Work with all parties to oversee the Management and Execution of Conferences, Meetings and Events.

Communicate regularly with the Director of Sales and Catering on any matters arising. 

External: Guests:   To develop relationship and provide service for Organizers and Delegates

Delta & Westmont Hospitality Group Partners: Relationship building

External Providers:  Relationship building  

Qualifications: 

Education/ Experience: College Degree, extensive work experience or equivalent.  A minimum of two years in sales and marketing to include one year of food and/ or hospitality related work experience is preferred.  Special consideration will be given to those who exhibit exemplary performance. 

Certification and/or License Requirement: Alcohol awareness certification as required by local or provincial government agency. 

Skills:     Interpersonal skills

Sales/ negotiating abilities

Attention to detail

Computer skills

Planning and organizational ability 

Physical/ Cognitive Activities: 

This description of physical and mental activities is not intended to describe essential job functions.  Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations. 

The Conference Services Manager will focus on selling and negotiating conference and banquet services, therefore a significant portion of time is spent speaking, listening, thinking, reasoning, and writing.   Mathematical skills, including basic math, problem solving, forecasting, profit/ loss concepts, variances and percentages are often used.  

A significant amount of time is spent communicating and interacting with various people inside and outside of the hotel.   

Reading and writing abilities are often used when communicating with the hotel outlets and outside contacts when planning menus and services, as well as to document any sales related activity. 

A large portion of time is spent detailing catering contracts, conducting tours, meeting and greeting clients and/or meeting and directing with other hotel departments. 

Attention to detail is essential.  Communication skills must be honed in order for all written information to be legible as this information is read by many staff members. 

Organizational Structure: 

• Reports to: Director of Sales and Catering 

This job description is a general representation of the duties and responsibilities; it may be modified at an individual hotel based upon business necessity.

If you're looking for a rewarding career in a dynamic and welcoming environment, we'd love to hear from you Join us and be part of something extraordinary.

At Sheraton Hotel Newfoundland we are committed to fostering a diverse, inclusive, and respectful workplace. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Diversity drives our success, and we value the unique perspectives each team member brings.

In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Canadian Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.

We thank all applicants for their interest in this position. Kindly be aware that only those selected for an interview will be contacted.