Bilingual Senior Manager, Onboarding, KYC and AML

Requisition ID:

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank is Canada's most international bank, with an international presence unmatched by other Canadian Banks. Our operations include providing a full range of financial products, solutions and advice to retail, small business and commercial customers in Latin America, the Caribbean, Central America, and the Asia Pacific. In addition, our partnerships with associated corporations in China, Curacao, Thailand, and Venezuela provide an entire suite of personal, commercial, wealth management and insurance services to over 24 million customers globally.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The Onboarding, KYC, and AML Senior Manager plays a critical role in supporting the regional Client Onboarding journey across the International Banking Division. This includes deploying divisional initiatives and aligning business processes with target operating models, with a focus on enabling business strategies that enhance the client experience while promoting a strong governance framework.

• Support the governance and definition of the IB Commercial customer journeys, including the target and standard operating model as it relates to Client Onboarding.
• Drive initiatives to improve client onboarding journeys and operational processes, addressing variances, supporting regional deployments and providing rational for customizations.
• Understand the onboarding & servicing business model across sites to ensure alignment of country business requirements for digital solutions and support standardization initiatives across jurisdictions.
• Monitor onboarding and ongoing servicing performance, identifying bottlenecks and driving resolution through escalation and action planning.
• Serve as a subject matter expert in client onboarding and servicing, supporting digital transformation and process reengineering efforts.
• Lead the implementation of operational projects and initiatives through the development of innovative ways to improve efficiency and effectiveness.
• Act as an expert on client onboarding to support divisional initiatives digital solutions, and processes transformations, ensuring robust delivery and governance.
• Collaborate with stakeholders across business, operations, GTB, technology, compliance and risk teams to ensure cross functional alignment, timely execution, and effective change management
• Provide support, when required, during client onboarding processes between BNS and countries within the International Banking Division.
• Monitor the performance of Onboarding and Ongoing processes according to the defined KPIS
• Support training, communication, and change management processes required for the adoption of new processes resulting from initiative implementation, including process standardization.
• Update process manuals, guides, and guidelines in accordance with implemented changes, ensuring proper approval and communication of each update.
• Establish and maintain strategic relationships for the implementation and sustainment of the Onboarding program across different units, across International Banking and Canada
• Report on the status and progress of the projects under your responsibility, keep reporting up to date, and notify of any changes that impact on expected outcomes.
• Escalate AML issues and policy variances, keeping management and partners informed of significant issues.
• Ensure effective and efficient operations, adhering to business controls for risk management, and champion a customer-focused to deepen client relationships and leverage bank resources.
• Foster a customer-focused culture to strengthen client relationships and leverage broader bank systems, relationships, and knowledge.

• Bachelor's degree in Business Administration, Finance, or equivalent work experience.
• Knowledge of key products offered, and markets served in the IB Commercial division, as well as related AML/ATF regulations, is essential.
• Superior influencing abilities, with strong interpersonal and conflict resolution skills to build consensus and foster cooperation.
• Exceptional analytical, written, and verbal communication skills.
• ACAMS designation is an asset.
• Strong technical proficiency in MS Office (Excel, Word, PowerPoint).
• Highly organized and capable of managing complex projects.
• Ability to engage with stakeholders from diverse cultures and disciplines.
• Results-oriented, with the ability to perform effectively under pressure.
• Fluency in English and Spanish is required.

Interested?

If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.