Operations Manager

Real Estate Operations & Client Experience Manager (Full-Time Employee)

Myles Schwartz Real Estate at Brokerage

Location: Toronto, Ontario (Hybrid - Remote & Local GTA Field Support)

About the Role

I'm looking for a dedicated, licensed real estate Operations & Client Experience Manager who's based in the GTA and can offer both remote and in-person support across building and running SOP's, doing showings, handling client care, leases, day-to-day operations and more. This is a full-time, hands-on role designed for someone who thrives and can multi-task in a fast-paced real estate environment and is excited to grow with the business.

You'll work closely by collaborating on everything from deal execution and backend systems to content ideas and social strategy. I'm ideally looking for someone who's already licensed and at our brokerage ) or open to joining. This is not just a task-taking role, I'm looking for someone who anticipates needs, flags inefficiencies, and takes ownership in building a clean, scalable backend operation without waiting for instructions.

The right person will be ambitious but grounded, comfortable running solo when needed, and excited to co-create high-level experiences for clients. You'll help shape everything from client communication to content creation, with the ability for bonus opportunities tied to performance and business growth.

About Me

I'm a top-producing real estate agent serving Toronto and the GTA. My background as an award-winning music producer shaped how I show up for my clients calm under pressure, highly creative, and laser-focused on delivering results. Whether it's securing top-dollar for sellers or helping buyers land their dream home (even off-market), I bring strategy, heart, and hustle to every deal.

I'm also obsessed with details, food,art, wellness, comedy and music. The people I work with trust me to make big transitions feel simple, strategic, and successful.

My motto? "Stay Myles Ahead." That's the experience you'll be helping me deliver every day.

Culture Note: We move fast, communicate clearly, and don't wait for permission to improve things. If you take pride in spotting gaps and building systems, you'll fit in here.

What You'll Do (Non-Exhaustive) Client & Deal Support

• Prep documents, collect IDs, and prep/manage paperwork
• Draft agreements, waivers, and APS
• Upload and track deals in Follow Up Boss (FUB) & other softwares
• Manage CRM: tagging, reminders, birthdays, closing anniversaries
• Set calendar tasks and follow-ups
• Send "next steps" emails, order closing gifts, and update contact info

Showings & Local Support

• Set up lockboxes and attend showings for rentals or overflow clients
• Manage lease listings independently
• Vet tenants, run Singlekey reports, check references, and prep leases

Marketing & Content Support

• Assist with social media content (captions, hashtags, uploads)
• Help brainstorm and organize video shoots or reels
• Draft and update monthly newsletters
• Source music, events, and creative angles for content
• Prep comps and help create real estate reviews and video materials

Lead Management & Automation

• Organize and respond to new leads
• Launch email campaigns, alerts, and track conversations
• Maintain lead flow using CRM and project management tools

Backend Systems & Project Management

• Build out SOPs and workflow docs for key tasks
• Use tools to manage backend systems/SOPS,Coordinate projects, track deadlines, and flag improvements
• Suggest and implement automations where possible

Event & Community Support

• Help brainstorm and plan community events or giveaways
• Assist with invites, promotional materials, and email workflows

Weekly Rhythm

• Check in during working hours
• Track weekly market stats and update Google Sheets
• Stay ahead of timelines for all active clients and deals

Tools You'll Use Regularly: Follow Up Boss, Google Workspace (Meet/Sheets/Docs/PowerPoint), Canva, CapCut/Reels Editor, (or similar), SingleKey, CRM automations, and more.

What You'll Need

• 2+ years of experience in real estate support, admin, and/or operations
• Real estate license at or willing to join
• Based in the GTA with the ability to provide regular in-person support
• Driver's License and car
• Detail-obsessed, organized, proactive, thrives under pressure, anticipates needs.
• Strong attention to detail and ability to multitask
• Comfortable assisting with leases, smaller buyer clients, and overflow client showings
• Strong organizational skills and follow-through
• Tech-savvy and familiar with tools like Follow Up Boss, Canva, G Suite, Zoom
• A creative streak – you enjoy brainstorming content, reel ideas, and visual storytelling
• Calm, focused, and proactive in a fast-moving environment
• Collaborative mindset – someone who wants to be part of a growing business, not just assist with one
• Schedule flexibility to potentially perform some tasks during weekends and evenings.

What I Offer

• Base Salary: $40,000 annually
• Additional Compensation: Bonus structure averaging $20,000–$40,000 based on deal volume (not commission; paid as employee bonus on a quarterly basis)
• Performance-based bonuses
• Hands-on collaboration, and exposure to every side of the business
• Flexibility to grow into a long-term, higher-level team partner role
• Hybrid schedule – remote workflow with regular in-person GTA support

A fun, creative, and purposeful environment where your input actually shapes the brand

Job Type: Full-time

Pay: $50,000.00-$80,000.00 per year

Work Location: Hybrid remote in Toronto, ON M5A 3C4