Coordinator, Fan Engagement

At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together. If you'd like to join a team that's people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we'd love to sign you to a player's contract

THE POSITION

CSEC is seeking a strategic, creative, and results-driven marketing professional with a passion for sports, entertainment, and storytelling to join their dynamic team.

The Coordinator, Fan Engagement will support the execution of the organization's customer growth strategy and data acquisition tactics, focusing on customer relationship building to foster loyalty and engagement to create customer advocacy for our brands.

Reporting to the Manager, Fan Engagement you'll collaborate closely with members of the Fan Engagement team on the organization's membership rewards program, develop and execute promotional content and activations, grow brand recognition of the organizations non-team business units, increase the marketable fan database and be a key stakeholder in customer data collection and governance.

KEY ACCOUNTABILITIES

• Support the launch and execution of a new membership rewards program awareness campaign and maintain goals for participation. Manage the admin and customer service of the program as required.
• Collaborate on the consistent execution of tactics to collect marketable fan data and marketing explicit opt-ins, including interactive games, contests, and live event activations across CSEC brands
• Collaborate with stakeholders, develop and implement a schedule of campaigns and activations for each season to effectively meet marketable fan, data acquisition and promotional goals.
• Maintain strong relationships with internal stakeholders to help achieve their goals
• Maintain campaign management using our project management platform of choice (Clickup), ensuring timely execution.
• Work collaboratively with the Data Analytics team, to develop tactics to gather customer data to continue to enrich our data warehouse
• Support Specialist, Fan Engagement on all marketable fan email databases and content in weekly newsletters. Collaborate with the integrated marketing team and sponsorship to effectively deliver campaigns to our marketable fan databases.
• Collaborate and contribute to the growth of all Retail related social channels, websites and direct promotional support for online sales.
• Other: Actively participate in safety programs and follow policies; and other duties and projects as assigned.

THE INDIVIDUAL

The ideal individual will have the following background:

• 1–3 years of experience in marketing, preferably in sports, entertainment, or lifestyle brands.
• Strong organizational and project management skills with attention to detail.
• Excellent written and verbal communication skills.
• Familiarity with social media platforms, content creation tools, and marketing software (e.g., Adobe Creative Suite, Canva, Asana, or similar).
• Passion for sports, live entertainment, and fan culture.

Personal / Professional Attributes

• Creative, dynamic, and results-oriented brand growth individual;
• Courageously challenge the status quo and evolve to deliver ever-greater experiences. Self-motivated to set and chase ambitious goals, works well with minimal direction, motivated by results and guest experience;
• Thrives in a dynamic team environment, with the ability to productively handle multiple priorities; and,
• Passion for sports, entertainment, building world class brands, and fan culture.

CERTIFICATIONS

• A bachelor's degree in Marketing, Communications, Sports Management or relevant field, preferred.

This position will remain open until 3:00pm Friday, October 24th, 2025.

CSEC is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.