User Services Support Assistant, Legal Information, Professional Development and Competence

Job Purpose
Supports library users in accessing the Great Library's print and electronic resources by providing assistance with online catalogues, the library website, user accounts, and technology services, including computer stations, photocopiers, printers, and wireless access. Maintains the collection through shelving, loose-leaf filing, and related tasks, while assisting with reference services as assigned. Serves at the Information Desk during weekday and weekend hours and is responsible for opening and closing the library.

Qualifications Required

• Requires completion of a 2-year college program in library studies or a related discipline.
• Education in Masters of Library Information Studies (MLIS) would be an asset.
• Entry-level position. No experience required.

• Professional knowledge:

• Practical customer service principles.

• Law Society, its mandate, rules and governing legislation.

• Technical skills:

• Microsoft Office Suite / 365 (Word, Excel, PowerPoint, etc.).

• Operational grasp of technology concerning information delivery, electronic publishing, and access.

• Familiarity with library computer systems, related software applications, and online search techniques.

• Competencies:

• Customer service skills.

• Analytical and problem-solving skills.
• Interpersonal, oral, and written communication, and presentation skills.
• Organizational and multitasking skills with attention to detail.
• Ability to demonstrate discretion, confidentiality, and sensitivity to others' personal and professional needs.
• Ability to resolve conflicts constructively and appropriately, remaining composed during challenging / stressful situations.
• Ability to exercise sound judgment and demonstrate awareness and sensitivity to societal values and diversity when interacting with others.

Key Accountabilities
Client / Customer Service Delivery:

• Serves as a resource for library users (licensees, benchers, staff, judges, other legal researchers, and members of the public) during the weekday, and a primary resource during the weekend hours, assisting with the location and access of print and electronic resources, providing guidance on research and reference policies, and ensuring proper use of library equipment and online services.
• Delivers quick reference and directional assistance to library users during assigned shifts.
• Provides operational support to library users by activating photocopiers and workstations, and managing book charge-out equipment.
• Maintains the collection through shelving, loose-leaf filing, weeding and related tasks, while assisting with reference services as assigned.

Financial Responsibility

• Processes financial transactions and activities, including credit card processing.

Team Membership

• Collaborates with Great Library team members to provide accurate, timely, and comprehensive responses to reference service needs.
• Participates in the evaluation of user requirements and refers users to team members.

WORKING ARRANGEMENT
The Law Society has introduced a Distributed Workforce Model to leverage flexibility and agility, and to maximize employee productivity and engagement. Work arrangements will be determined by role and departmental requirements. The working arrangement for this position has been classified as primarily on-site, with the ability to work from home on an occasional basis. The specific application of this will be communicated to applicants contacted during the recruitment process.

OUR COMMITMENT
The Law Society of Ontario values and respects diversity. We are committed to creating an accessible, barrier-free and inclusive workplace in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please make any requirement you may have for accommodation during the recruitment process known when contacted. If you are unable to apply to this position due to the requirement for an accommodation of any kind, please email us at or call