Assistant General Manager

Assistant General Manager | Dublin Calling

The MRG Group

Toronto, ON

Who we are:

We are leaders in experience creation. Since 2008, MRG has grown into Canada's largest independent entertainment company. Through ownership of 12 hospitality properties and 7 venues across Canada, we are passionate about delivering Positive Shareable Experiences for our guests, employees, partners, and the artists and performers who bring our venues to life. Our diverse portfolio includes leading hospitality businesses like Par-Tee Putt and Par-Tee Pong, as well as AdmitOne, the fastest-growing multi-product ticketing platform in North America. We are at the forefront of the experience economy, creating vibrant, welcoming, and memorable experiences for every visitor.

Who you are:

Reporting to the Regional General Manager, the Assistant General Manager is a true hospitality professional at heart with a strong background in venue operations. They are passionate about creating positive shareable experiences for guests and team members alike and thrive working late nights and weekends. Community-minded and energetic, you're ready to drive the business forward and make every event a success

The Fine Print:

Leadership & Team Alignment:

• Lead by example and foster a positive culture that aligns with MRG's brand and values while encouraging teamwork and collaboration.
• Conduct daily huddles with floor leaders and employees to mentor, support, and evaluate performance.
• Identify training needs and professional growth by assigning staff to appropriate functions and holding them accountable to expectations with the support of People & Culture and senior leadership.

Operational Excellence:

• Assist with daily operations, including scheduling, timecard approvals, and ensuring operational standards are met.
• Fill out nightly reports thoroughly and with detail, ensuring accurate and comprehensive documentation of daily operations.
• Work closely with culinary teams to ensure product consistency, and manage shipping and receiving schedules for supplies.
• Always working in the best interest of & promoting a positive reputation of The MRG Group, its employees, clients, reps and suppliers.

Event & Programming Execution:

• Participate in development of 6-pack creation as it aligns with the vision of the business.
• Support the execution of large party events and venue buyouts, ensuring top service.
• Execute activations and programming created by sales and marketing teams to drive business.

Guest Engagement:

• Create Positive Shareable Experiences by maintaining excellent service standards during peak times and actively engaging with guests to exceed their expectations, reflecting the commitments made by outreach teams and senior management.
• Gather and respond-to guest feedback to make active and continuous improvements.

Health & Safety:

• Ensure the health and safety of all staff and guests, and act as the key contact for inspections, WSIB procedures, and related audits.
• Collaborate with the facility team to ensure maintenance and repair of equipment and services.

We are looking for someone with:

• Valid Smart Serve Certificate required
• Minimum 1-3 years of experience in a similar role
• Experience in Hospitality / Food and Beverage required
• Effectively communicate orally and in writing
• A proven track record of hiring, training and developing engaging team members.
• Experience using software systems including Square & OpenTable (training provided)
• Strong problem solving and organizational skills
• Experience leading a team with the ability to coach, delegate and support
• Demonstrated ability to operate a profitable hospitality business (P&L accountability, labour management, food and beverage costs of goods and meeting sales targets)
• Ability to maneuver in an evolving environment and adjust to changing priorities
• Must exhibit a high degree of professionalism (i.e. punctuality, commitment to the job, well-groomed, mannerly, great teamwork etc.)
• Evening, weekend, and holiday availability

What's In It For You?

• Competitive starting salary + gratuities
• A generous vacation package which allows you to rest and rejuvenate throughout the year
• A fun and casual environment - you will be joining a close-knit, innovative team of creative and energetic go-getters
• Employee discounts to our concerts, shows, and hospitality venues
• A welcoming, fun and safe work environment where everyone can show up authentically to work each day and feel respected
• Career development opportunities with a company that encourages individuals to learn and grow

Thank you for your interest in MRG. Given the anticipated interest in this role, only those selected for an interview will be contacted.