Quality Manager

Company Overview

The PEAK Group of Companies is a leader in home improvement, supplying a vast array of innovative products throughout Canada, the United States, Australia, and New Zealand. PEAK is a highly valued, strategic partner of Home Depot and Bunnings. Our unique business platform perfectly aligns with Home Depot and Bunnings' do-it-yourself and professional customers, and our best-in-class products are offered throughout Home Depot and Bunnings' massive retail network.

The PEAK Group of Companies is the proud recipient of the 2023, 2024, and 2025 HRD Best Place to Work Award. Our greatest strength is our people—a team of remarkably talented, supportive, and passionate individuals. We are a place where innovation is encouraged, talent and teamwork are celebrated, and results and success are rewarded.

Job Summary

We are experiencing continuous growth and have an opening for a Quality Manager. The Quality Manager plays an integral role in developing and maintaining standardized quality control programs, procedures, standards, specifications, and reports across PEAK's global manufacturing facilities. This position is based in Richmond, BC.

This is a hybrid position—work onsite Monday to Thursday, with the flexibility to work remotely on Fridays.

Key Responsibilities

• Develop and maintain standardized quality programs, procedures, forms, and checklists; define critical control points in conjunction with technical and operations staff.
• Conduct formal investigations, including non‑conforming products and customer complaints.
• Conduct random product quality inspections and monitor inventories.
• Contact vendors regarding product issues; determine root causes and identify solutions.
• Ensure manufacturing/production processes comply with PEAK's onboarding program and the required social, quality, and security standards.
• Act as the key contact with customers' auditors (regarding social, quality, and security standards) and be responsible for implementing corrective actions and ongoing compliance with customers' specifications.
• Develop, review, update, and maintain product inspection report templates.
• Stay current with quality management trends and compliance requirements; proactively recommend ways to improve products and mitigate risks on a timely basis.
• Train and develop Quality Control Inspectors.
• Develop test protocols, implement test programs, and analyze testing results.
• Confirm compliance with all regulatory requirements for our products (e.g., building codes, environmental).
• Lead the manufacturing of our existing products and raw materials in new and existing factories, including all aspects of quality control.
• Ensure product quality and compliance throughout the product development process, from concept to commercial launch.
• Drive product and process improvements: simplify process design and trial more cost‑effective materials.
• Perform any other duties as assigned by the manager(s).

Qualifications

• 15 years' experience in a quality management role in a manufacturing or industrial environment.
• Bachelor's degree in Engineering or a related field is required.
• Hands‑on experience conducting product quality inspections and troubleshooting non‑conforming products.
• Solid experience resolving product quality issues without compromising product compliance.
• Ability to stay up to date with quality management trends and compliance requirements.
• Proficiency in SolidWorks and/or CAD engineering software.
• Ability to make sound decisions in a fast‑paced environment.
• Ability to travel internationally.
• Sound communication skills; fluency in Mandarin is required.
• Meticulous and detail‑oriented with a strong work ethic and commitment to quality.
• Strong computer skills with the Microsoft Office suite of products.
• Excellent interpersonal skills with a 'can‑do' attitude.

Compensation

Starting at $105,000 per year, depending on experience.

Equal Opportunity

The PEAK Group of Companies is an equal opportunity employer. We respect the dignity and worth of every individual in the workplace and value the importance of diversity, fairness, and trust. We offer a dynamic work environment and a competitive compensation package. Our goal is to attract, develop, and engage employees with exceptional ability and diverse backgrounds.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.