Senior Auditor – Vehicle Inspection Compliance

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Job Description:

Are you passionate about ensuring vehicle safety and emissions compliance? Do you have a strong background in regulations, law enforcement, on-road enforcement, or quality control? If so, we are looking for you to join our team as a Senior Enforcement Auditor in our Smart Vehicle Solutions Contact Centre.

In this role, you will conduct and oversee inspections of vehicles for emissions, and safety compliance, ensuring adherence to regulatory standards.

Key Responsibilities:

• Review audits of safety and emissions inspection data to ensure compliance.
• Review escalation reports prepared by Enforcement DriveON Auditors and provide recommendations and feedback.
• Analyze documentation and reports to identify compliance gaps and areas for improvement.
• Provide guidance and support to Vehicle Inspection Centers and Technicians.
• Handle program inquiries via phone calls, emails, chats, and video calls.
• Ensure quality and compliance in scheduled audits and provide feedback to improve processes.
• Assist in developing standard operating procedures (SOPs) and user guides.
• Perform quality testing on new or updated technology and tools.
• Address complex issues and liaise with internal departments to resolve concerns.
• Monitor performance indicators and ensure response time targets are met.
• Participate in special projects and other duties as assigned.

Qualifications:

• Background in compliance, regulations, law enforcement is required.
• 7+ years of practical experience in an automotive service or advisory role.
• Strong knowledge of vehicle diagnostics, repairs, and heavy-duty vehicle operations.
• Excellent communication skills (written and verbal) with a professional telephone manner.
• Proficient in MS Office Suite (Word, Excel, PowerPoint).
• Strong problem-solving, decision-making, and negotiation skills.
• Ability to handle challenging situations with composure and empathy.
• Strong analytical and mechanical/technical aptitude is an asset.
• Ability to multitask and adapt quickly to new information and procedures.
• Flexible to work a 40-hour week, including shifts from Monday to Friday (8:00 AM to 6:00 PM);
• Willingness to work on Canadian holidays and remotely as needed.

This position is part of our Critical Infrastructure team.For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people's quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers' visions—and to help them see what's nextWe value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as health, vision, dental, employer paid provincial care premiums, Defined Contribution Pension Plan (DCPP), Tax-Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), life insurance, paid time off, sick leave, all province observed holidays off, and gym membership discounts to fit your busy lifestyleParsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Parsons equally employs representation at all job levels for indigenous peoples, women, individuals with disabilities, and visible minorities.We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars Imagine next and join the Parsons quest—APPLY TODAY

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COMPETITIVE BENEFIT OFFERINGS

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We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.

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Health

Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.