IT Quality Assurance Analyst

The City of Markham is proud to be recognized for the 5th consecutive year as one of Canada's Best Employers by Forbes and Statista Inc. In 2025, the City of Markham is ranked 2nd among municipalities in Canada and 12th overall for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as well as our fiscal accountability. More than 366,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.

Applications are now being accepted for a regular full-time position of IT Quality Assurance Analyst in the IT Services Department, within the Corporate Services Commission. To apply, please submit your cover letter and resume online by October 30, 2025.

Join us and make a lasting difference

Please note that this is a contract until July 2026.

JOB SUMMARY

Reporting to the Senior Manager, Enterprise Solutions, you will work as part of the Application Development and Support team being responsible for testing of applications to ensure they meet functional and non-functional requirements and are of high quality. You may work on many IT projects in parallel, which will include the analysis of complex business and technical requirements and specifications, active involvement in the creation of test strategies and plans, development and execution of automated and manual test cases and scripts as well as communication of test results and outcomes to the relevant stakeholders (ie. IT project team, business unit, vendors etc.)

The IT Quality Assurance (QA) Analyst is responsible for testing applications across multiple concurrent projects to ensure alignment with both functional and non-functional requirements. This role involves analyzing complex business and technical specifications, designing comprehensive test strategies and plans, and developing both automated and manual test cases and scripts. The QA Analyst also communicates test results and insights to key stakeholders, including IT project teams, business units, and external vendors

KEY DUTIES AND RESPONSIBILITIES

• Adheres to established procedures for quality assurance and implements test automation and performance framework, including processes and procedures
• Performs testing activities of assigned project(s) which include but not limited to, development of test strategies and execution ensuring the highest level of quality
• Works with IT Business Analysts, Project Managers and Application Development team to review and understand project requirements (ie. functional and non-functional (technical) requirements) to help develop test strategies and plans
• Conducts analysis of business requirements, functional specifications and technical design identifying gaps and providing feedback
• Defines automated and manual test plans
• Coordinates, creates, executes and maintains test scripts to ensure quality is achieved
• Writes and executes detailed test cases based on business and technical requirements and reviews with project team
• Identifies, records and documents actual test results, defects and works with project team, business unit, vendors to correct and re-test to ensure alignment with requirements
• Performs other related duties as assigned by management
• Support application release updates and software patches
• Ensure the integrity of enterprise solutions through regression testing
• Maintain, manage, and integrate automated tests into CI/CD pipelines

REQUIRED SKILLS & COMPETENCIES

• 5 years of related experience
• University or College degree or equivalent preferably in Computer Science or a related field
• International Software Testing Qualification Board (ISTQB) Certification is an asset
• Selenium Certification is an asset
• Languages/Frameworks: Proficiency in JAVA, Selenium (Page Object Model), TestNG, Maven, JUnit
• CI/CD: Teamcity or Jenkins is an asset
• IDE: Eclipse or Intellij IDEA is an asset
• Version Control: GIT
• Strong knowledge and skill in the automation of web-based and service-oriented software through an established framework
• Strong knowledge and skill in conducting performance testing
• Demonstrated skill in performing proof of concept (POC) demonstrations
• Ability to read and comprehend detailed business requirements and design deliverables to create test cases including mapping test cases to specific requirements
• Highly skilled in writing and execution of complex SQL statements
• Solid understanding of software development life cycle (SDLC)
• Experience with testing and quality assurance tools
• Experience with project management software is an asset
• Experience within the municipal government or public sector is an asset

CORE BEHAVIOURS

• Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
• Change & Innovation: Responds positively and professionally to change and helps others through change.
• Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
• Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.
• Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.
• Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.

Please respect our scent free area by not wearing scented products when visiting the office.