Customer Support Specialist

6 hours ago

Vancouver, British Columbia, Canada Arrow Transportation Systems Full time $55,000 - $65,000 per year


Overview

Streamline is a Canadian based technology company that develops innovative software solutions to improve the safety, efficiency and management in the transportation industry. Our driving purpose is to make products that are easy to use, highly adaptable and comprehensive. Streamline is a wholly owned subsidiary of Arrow Transportation Services Inc.

We are looking for an Customer Support Specialist to join us and become part of the Streamline family in Kamloops, BC.

Great People Work Here

For more information, please visit Arrow Careers

To learn more about Streamline, please visit Streamline Transportation Technologies



We Offer

  • Competitive Compensation: $55,000-$65,000 per year based on experience
  • Full extended medical benefits for you and your dependents/family - includes dental, pharmaceutical, paramedical, vision care, life insurance, disability insurance, health spending account and more 
  • Pension matching program
  • Full-time, on-site position - 40 hrs/week; schedule may vary
  • This position is based out of the Kamloops office; not a remote position

As advocates of equal opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow.



Responsibilities

The Customer Support Specialist's principal role is to ensure our customers have the best user experience possible by providing information and training, and to support our internal and external customers by diagnosing and solving any technical problems they may have.

Major Responsibilities include:

  • Communicate with clients via phone, chat and email to diagnose technical issues with hardware and software products
  • Provide step-by-step instructions in simple terms to solve customer issues
  • Provide training to customers on our products
  • Maintain detailed information of customer problems, solutions, feature requests, and customer satisfaction
  • Work together with our development team find solutions to more complex issues
  • Provision and prepare systems for shipping
  • Software license management
  • User testing hardware and software products
  • Create and keep current user manuals, instructional materials and product communications
  • Represent the company at User and Sales Conferences
  • Visit customer sites for trouble shooting
  • Other duties as required


You Possess

  • Diploma in Computer Science or Information Technology
  • Prior experience in a technical support or similar role
  • Experience with both hardware and software support
  • Experience with remote desktop applications and help desk software
  • Technical aptitude
  • Demonstrates strong communication skills both verbally and written
  • Excellent interpersonal skills
  • Strong work ethic and positive team attitude 
  • Organizational skills and keen attention to detail 
  • Internal and external customer service skills   
  • Problem solving ability
  • Strong safety mindset    
  • Professional appearance/demeanor whether in person, via email or on the telephone

  • Customer Support Specialist

    7 days ago

    Vancouver, British Columbia, Canada Clio Full time $56,000 - $80,000 per year

    Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary:We are currently seeking Customer Support Specialists to join our Customer Support Team in our Burnaby or Toronto hub offices.What our Customer Support...

  • Customer Support Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Tradable Bits Full time $60,000 - $90,000 per year

    Who We AreTradable Bits is an award-winning tech company that helps sports, music and entertainment brands build better fan experiences. Based in Vancouver, Canada we work with industry leaders in the sports, music & entertainment space including teams from the NBA, NHL, NFL and MLB, alongside Live Nation, BMG, Danny Wimmer Presents and many more.Who You...

  • Customer Solutions Specialist

    6 days ago

    Vancouver, British Columbia, Canada Pure Lifestyle Full time $40,000 - $80,000 per year

    Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our company works as the "middle...

  • Customer Success Specialist

    1 week ago

    Vancouver, British Columbia, Canada Mantra Digital Full time $78,000 - $96,000 per year

    Job description:Customer Success SpecialistPosition:Customer Success SpecialistLocation:RemoteReporting to: Customer Success ManagerExperience Level: 2-4yrsType: Full-timeSalary: $65,000 - $80,000 CADAboutMeera.AIAt Meera.AI, we're redefining customer engagement through AI-driven conversational experiences that help businesses connect, convert, and retain...

  • Customer Support Specialist

    6 days ago

    Vancouver, British Columbia, Canada TRAILD PTY LTD Full time $65,000 - $75,000 per year

    TRAILD: Who are we?TRAILD is a high-growth SaaS company that Streamlines, Automates and Protects businesses from fraud, errors and mistakes.Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP process more efficient and secure.We have a rapidly growing...

  • Customer Support Specialist

    6 days ago

    Vancouver, British Columbia, Canada TRAILD PTY LTD Full time US$65,000 - US$75,000

    TRAILD: Who are we?TRAILD is a high-growth SaaS company that Streamlines, Automates and Protects businesses from fraud, errors and mistakes.Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP process more efficient and secure.We have a rapidly growing...

  • Customized Employment Specialist

    1 week ago

    Vancouver, British Columbia, Canada Open Door Group Full time $68,640 - $68,720 per year

    Open Door Group (ODG), a trailblazing non-profit organization serving communities across Canada, is looking for aCustomized Employment Specialistto join our teamSalary: $31.56 to $33.28 per hour (Grid 34, Health Sciences Association Community Bargaining Agreement)Status:Full-Time, PermanentHours of Work:36 Hours per weekLocation:WorkBC Vancouver MidtownYour...

  • Customer Support Specialist

    6 days ago

    Vancouver, British Columbia, Canada Indiegraf Full time $60,000 - $100,000 per year

    Reports to: Sr. Manager, Publisher ExperienceWe are hoping to begin interviews by December 2025.Job Summary:You'll be the primary point of contact for our publishers, acting as a technical and strategic partner to ensure their success with Indiegraf's services. Your core mission will be to provide exceptional reactive support, manage the publisher...

  • Customer Success Specialist

    1 week ago

    Vancouver, British Columbia, Canada Crescere Aeternum Full time $55,000 - $65,000 per year

    About Crescere AeternumCrescere Aeternum is a systems design firm that builds fully custom business platforms from the ground up.We developWarehouse Management,Transport, Dispatch, andRental Managementsystems tailored to the unique workflows of each client.Our clients rely on us to help streamline complex operations, improve data visibility, and modernize...

  • Customer Service Specialist

    6 days ago

    Vancouver, British Columbia, Canada Flashfood Full time $60,000 - $90,000 per year

    Job title: Customer Service SpecialistLocation: Vancouver, BCWho we are:Flashfood is a marketplace app that connects grocery retailers with shoppers. Grocers post items nearing their best-before dates, like fresh produce, meat, and bakery goods, at discounted prices, helping them recover costs and attract new shoppers. Shoppers get great deals on quality...