Current jobs related to Service Desk Analyst - Kitchener ON NE W - First Onsite

  • Service Desk Analyst

    3 days ago

    Kitchener, Canada First Onsite Full time

    Are you ready to dive into the world of TECH with a splash of excitement? At First Onsite, we're not just about fixing IT glitches-we're all about bringing the fun to the service desk! If you're passionate about problem-solving and enjoy a good laugh along the way, come join our team in Kitchener, Ontario, where the excitement is always onsite! **A DAY IN...

  • Service Desk Analyst

    13 hours ago

    GTA, ON, Canada Spark Power Full time $60,000 - $90,000 per year

    Service Desk Analysts Reporting to the Manager, IT Services, the Service Desk Analysts will oversee the delivery, performance, and continuous improvement of IT services within the organization. This role will provide First Level Technology Support to all Spark Power Employees and user base. As part of the IT Services team, the Service Desk Analyst will be...

  • Service Desk Analyst

    22 hours ago

    Greater Toronto Area, ON, Canada Spark Power Corp Full time $60,000 - $90,000 per year

    Service Desk AnalystsReporting to the Manager, IT Services, the Service Desk Analysts will oversee the delivery, performance, and continuous improvement of IT services within the organization. This role will provide First Level Technology Support to all Spark Power Employees and user base. As part of the IT Services team, the Service Desk Analyst will be...

  • Service Desk Analyst

    5 days ago

    Kitchener, Canada First Onsite Full time

    **A DAY IN THE LIFE OF A SERVICE DESK ANALYST** As a Service Desk Analyst, you are the voice, personality, and everyday IT hero to over 1,200 internal customers. You are the first line of support for IT and jump into action on a wide variety of break-fix technical issues, providing outstanding customer service to end users. You gather details in response to...

  • Service Desk Analyst

    2 weeks ago

    Ontario (ON), Canada Hays Full time

    Role: Service Desk Analyst L1Length: starting asap - March 2026 (4 month contract)Location: Hamilton, Ontario (5 days onsite)Pay: flexible hourly rateYour New CompanyA respected national organization dedicated to delivering exceptional services and support. You'll be part of a collaborative team that values innovation and reliability in IT operations.Your...

  • Service Desk Analyst

    2 weeks ago

    Kitchener, Canada First Onsite Full time

    Are you ready to dive into the world of TECH with a splash of excitement? At First Onsite, we're not just about fixing IT glitches-we're all about bringing the fun to the service desk! If you're passionate about problem-solving and enjoy a good laugh along the way, come join our team in Kitchener, Ontario, where the excitement is always onsite! **NOTE - This...

  • Service Desk Analyst

    2 weeks ago

    Hamilton, ON, Canada Hays Full time

    Role: Service Desk Analyst L1 Length: starting asap - March 2026 (4 month contract) Location: Hamilton, Ontario (5 days onsite) Pay: flexible hourly rate Your New Company A respected national organization dedicated to delivering exceptional services and support. You’ll be part of a collaborative team that values innovation and reliability in IT operations....

  • Service Desk Analyst

    2 weeks ago

    Hamilton, On, Canada Hays Full time

    Role: Service Desk Analyst L1 Length: starting asap - March 2026 (4 month contract) Location: Hamilton, Ontario (5 days onsite) Pay: flexible hourly rate Your New Company A respected national organization dedicated to delivering exceptional services and support. You’ll be part of a collaborative team that values innovation and reliability in IT operations....

  • Senior IT Help Desk Analyst

    1 week ago

    Cambridge, ON NE A, Canada M2S Group Full time $80,000 - $120,000 per year

    Position Overview:At Critical Project Services, we are dedicated to delivering exceptional IT support and driving continuous improvement across our technology landscape. We are seeking a Senior IT Help Desk Analyst to lead and enhance our help desk operations, mentor junior technicians, and serve as a key liaison between IT and business stakeholders. This...

  • IT Service Desk Analyst

    2 days ago

    Toronto, ON MW K, Canada CBI HEALTH Full time $60,000 - $90,000 per year

    IT Service Desk Analyst - Toronto, ONCBI Health is Canada's leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients' lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and...

Service Desk Analyst

2 weeks ago

Kitchener ON NE W, Canada First Onsite Full time $60,000 - $80,000 per year

A DAY IN THE LIFE OF A SERVICE DESK ANALYST

As a Service Desk Analyst, you are the voice, personality, and everyday IT hero to over 1,200 internal customers. You are the first line of support for IT and jump into action on a wide variety of break-fix technical issues, providing outstanding customer service to end users. You gather details in response to tickets and requests while utilizing team resources, tools, and documentation to provide resolutions quickly and efficiently. While your goal is to resolve all issues, you can recognize the need for escalation and facilitate a warm hand-off while following the proper process to ensure issues are dealt with expeditiously.

Each day presents something new, and your organized, thorough documentation allows for the identification of recurring issues and patterns for the team to discuss. With your desire to learn and willingness to help, you participate in developing new processes/procedures and regularly updating the knowledge base to ensure the success of the entire team. Your technical knowledge and input bring value to the evaluation and testing process for new hardware and software being considered. Your role at First Onsite offers unlimited growth potential, further igniting your passion for all things-IT related, and makes you excited about going to work.

QUALIFICATIONS

Technical Qualifications:

  • Intermediate skill level working with Microsoft Active Directory/Azure Active Directory, Windows 10/11, and MS Office (M365)
  • Experience installing, troubleshooting, and maintaining peripherals such as printers, scanners, cameras, etc.
  • Experience with Apple/iOS and Android devices, Microsoft Remote Desktop, Service Desk ticketing systems, other remote computer support technologies
  • Knowledge of networking principles, what they mean, and how they interact (TCPIP, DNS, LAN/WAN).
  • Knowledge of standard IT security practices such as virus remediation, firewalls, phishing, etc

Behavioural Qualifications:

  • Ability to set priorities, meet deadlines, and multitask with minimal supervision
  • Ability to identify when it is appropriate to escalate a ticket and facilitate a "warm hand-off"
  • Demonstrable ability to quickly learn and support various business applications
  • Ability to effectively communicate with employees at all levels and in various situations
  • Ability to patiently explain concepts to our users in laymen's terms
  • Excellent analytical, decision-making, problem-solving, and troubleshooting skills

Experience:

  • 2+ years of service desk/desktop support experience
  • Associate's degree in Information Security, Computer Science, Information Systems or equivalent work experience

PREFERENCES

  • ITIL certification a plus
  • CompTia A+, Network+, Security+ certifications desirable

SPECIAL POSITION REQUIREMENTS

  • Duties are performed in the following work environments: 95% Office and 5% Field

WORK REQUIREMENTS

  • Frequent deskbound work requiring the use of telephones, computer and mouse
  • Able to regularly lift and/or move up to 25 pounds for at least 100 feet
  • Able to periodically lift more than 25 pounds for at least 100 feet, with the assistance of another member of the team
  • Able to walk, stand, sit, use hands to finger/pinch/grip, handle/feel objects, reach with hands and arms, climb and balance, stoop, kneel, crouch and crawl, see, and hear

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, First Onsite Restoration will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources or the Hiring Manager of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.