Moving Associate

Overview:

Working as part of the Donation Centre team, the Moving Associate partners with a WINS Driver/Mover on one of the WINS fleet of trucks, picking up individual and corporate/retail donations, transferring donations/inventory between WINS locations, and delivering inventory/free goods to WINS clients and customers, ensuring the donation/delivery experience is positive for WINS donors, clients, and customers.

Duties and Responsibilities:

Receiving Donations (when Driving or in the Donations Centre)

• Positively and kindly greet donors and provide them with a safe, cheerful, and thanks-filled donation experience
• Evaluate items for donation and make decisions on whether offered donations are acceptable. Communicate to donors regarding any unacceptable items in a kind and respectful manner
• Work with the Inventory Associates and Driver/Movers to unload donations from trucks from donor pick-ups
• Gather information for tax receipt purposes, confirm with the donor, and provide to Manager - Inventory

Property and Product Care

• Carefully and efficiently move product from pick-up locations onto trucks and off of trucks to delivery locations, being respectful of the property of donors, clients, customers, and WINS
• Stack and secure items on trucks to ensure safe and undamaged transportation to their destination

Truck Maintenance

• In conjunction with the Driver/Mover, clean/wash the interior and exterior of the truck cab, box, and body on a weekly basis

Delivering Client and Customer Orders

• Positively and kindly greet clients & customers and provide them with a safe and respectful delivery experience

WINS Inter-location Transfers

• With the assistance of the Driver/Mover and the Inventory Associates (Donations Centre) or Store Teams (retail locations), carefully and efficiently load and unload donations/inventory

Teamwork

• Act as an ambassador for WINS both on and off the job
• Maintain excellent donor, employee, and volunteer relations through positive, kind, and professional interactions with others
• Maintain ongoing communication with management on any issues or concerns

Health & Safety and Industrial Hygiene

• Positively engage in and comply with all WINS health & safety practices, procedures, and policies
• Maintain a safe working area for all employees, donors, clients, and customers by ensuring trucks and immediate surrounding are clear of clutter

Donations Centre (When not Driving)

• Assist with efficient and consistent initial rough sort of donations (ex: clothing, household, electrical, seasonal, etc.) and transfer incoming goods to appropriate Sort Team workstations
• Safely bale recyclables and disposal items; store recycled and disposals safely until pick-up or delivery
• Ensure flow of goods through the Sort areas by providing full rough-sort bulk bins and removing empty bulk bins from the Sort areas
• Remove sorted and graded product from the Sort areas as needed to storage, recycle or disposal
• Ensure that donations/inventory is stored in the correct locations and properly counted and tracked
• Remove recycle and disposal items in conjunction with WINS selected contractor or, where necessary, directly to landfill
• Other duties as assigned from time to time.

Requirements:

Personal/ Professional Attributes

• Familiar with transportation routes and communities in the City of Calgary; navigation skills using a road map and/or GPS
• A welcoming and empathetic demeanor with an ability to build and maintain positive relationships
• Excellent client/customer/donor service orientation
• Eligible to work in Canada
• An understanding of and affinity for the WINS brand, mission, and role with our clients, customers, volunteers, donors, and community
• Provide satisfactory results from a Vulnerable Sector Search background check with the Calgary Police Service
• Effective communication skills including proficiency in verbal and written English
• Flexibility to comply with a work schedule with shifts throughout the week
• Able to stand for long periods of time
• Willing to work outdoors in all weather conditions
• Able to correctly and safely lift a minimum of 50lbs/23kg individually, and 100lbs/45kg as part of a team, on a routine, consistent, and regular basis
• Work-ready with CSA approved steel-toed safety boots

The Women in Need Society is an equal opportunity employer. At WINS we celebrate diversity and are committed to creating an inclusive environment for all employees.