eHealth-Assistant Navigator

• Supports the maintenance and development of the Indigenous OTN/KO directory.
• Updates existing provider profiles on the Indigenous OTN/KO directory.
• Regular monitors profiles to ensure accuracy and currency.
• Support KOeTS team in engaging health care organizations to encourage updating of existing profiles e.g. Meno Ya Win Health Centre.
• Explores and identifies the available regional health care entities and services in KO eHealth communities and develops their profile in the directory.
• Schedules and facilitates telemedicine clinical consultations for individuals and groups.
• Receives referral forms and ensures information is accurate and up to date including verifying patients' health card numbers if required.
• Forwards referrals appropriately: to OTN if service provider is registered on the OTN system or directly to service provider if provider is outside the OTN system.
• Once the patient confirms their attendance, the Assistant Navigator will use OTNinvite to send out appointment email links to the provider and patient.
• Ensure appropriate documentation has been completed before each session including requisitions for blood work, x-rays, etc. as required.
• Reports technical problems to the OTN or KNet Service Desk as appropriate. Maintains accurate clinical consult records.
• Receives usage data to submit to Indigenous Services Canada and Ontario Health and files the data appropriately for office record.
• Enters usage data in an Excel spreadsheet that is submitted to Indigenous Services Canada and Ontario Health
• Maintains a master online calendar of telemedicine clinical sessions and updates daily.
• Maintains KO eHealth file system of clinical sessions.
• Completes incident reports on scheduled consults that do not occur and forwards to the Clinical Services Coordinator or the most appropriate person for follow-up.
• Participates in scheduling team.
• Participates as part of a team responsible for scheduling all OTNinvite events and consults.
• Learns the roles of each team member and fills in as required in the absence of other schedulers.
• Demonstrates commitment to KO eHealth staff team.
• Participates in regular KO eHealth staff meetings and regional clinical meetings.
• Participates in annual performance evaluation as required.
• Participates in training and updating activities as required as per goals set during annual performance appraisal.
• Maintains good communication links with the communities to facilitate effective telemedicine activities.
• Undertakes special projects and research as required.
• Perform other duties as required.

• Registered Nurse or health related bachelor's degree with current membership and good standing with the Ontario Nurses Association or the registered professional regulatory body.
• Knowledge and understanding of Indigenous culture and values, and of the geographical and health care challenges of First Nations in Northwestern Ontario.
• First Nation community-based experience is preferred; administrative experience in a health or social service field is essential.
• Experience working with diverse partners; familiarity with health system in the district.
• Strong organizational skills with excellent attention to detail.
• Excellent interpersonal and communications skills, both oral and written.
• Ability to work independently or as part of a team.
• Ability to multi-task in a fast-paced work environment and complete work on schedule.
• Proficiency in computer programs such as M/S Word, Excel, and the use of email; ability to learn communications technology and systems software quickly.
• Dedication to service excellence.

Location: Balmertown or Thunder Bay, ON