Shift Supervisor

Who we are

Since starting with a single family-owned artesian spring in Canada, Flow has grown rapidly. And our commitment to providing naturally alkaline, naturally delicious spring water without the plastic bottle has grown as well. As a Certified B Corporation, Flow meets the highest social and environmental standards. From our 100% recyclable, 68-75% renewable packaging to our minimal use of natural resources, Flow works to provide sustainable hydration and to protect our planet for generations to come.

Summary

The Production Supervisor role is a highly organized and results-driven position, taking charge to lead day-to-day operations in our Tetra Pak beverage packaging line. The role involves supervising production personnel, ensuring safety, quality, and efficiency standards are met, and achieving production targets in a fast-paced, automated environment.

SHIFT:

Thursday 1am - 730am

Friday - Sunday 7pm - 7:30am

Key Responsibilities

• Supervise and coordinate daily activities of operators and technicians on Tetra Pak production lines while following production schedule.
• Ensure compliance with food safety (BRC, GMP) and Tetra Pak operational standards.
• Monitor and adjust production processes to optimize efficiency, reduce downtime, and minimize waste.
• Enforce safety policies and conduct regular audits to ensure a safe working environment.
• Collaborate with maintenance, quality assurance, and engineering teams to resolve issues promptly.
• Monitor production KPIs (OEE, production yields, line efficiency) and report daily metrics to management.
• Conduct coaching and training for staff on SOPs, safety practices, and equipment operation
• Lead shift handovers and contribute to continuous improvement initiatives.
• Maintain accurate production records and documentation and support operators to accomplish the same.
• Participate in audits, root cause analysis, and corrective action planning.
• Oversee performance management system for production employees including performance appraisals, coaching and progressive discipline as required.
• Be an ambassador to the company values and policies.
• Miscellaneous related duties that may be assigned from time to time, including conducting test runs on new or existing products, accident investigation, etc.
• Other related duties as assigned.

Qualifications

• Associate or Bachelor's degree in Engineering, Food Technology, or a related field preferred.
• 3+ years of supervisory experience in a food/beverage manufacturing environment.
• Direct experience with Tetra Pak filling and packaging lines (e.g., A3/CompactFlex, TBA/8).
• Strong understanding of production planning, lean manufacturing, and quality systems.
• Working knowledge of BRC, GMP, and ISO standards.
• Excellent leadership, communication, and problem-solving skills.
• Proficient in MS Office and manufacturing software systems (e.g., MES, SAP).

Preferred Skills

• Experience leading in a union or team-based environment.
• Six Sigma or Lean Manufacturing certification.
• Familiarity with preventive maintenance (TPM) programs.
• Experience supervising/managing production teams
• Technical Skills:
• Ability to operate and troubleshoot automated systems.
• Understanding of PLC-controlled packaging equipment.
• Basic knowledge of mechanical and electrical troubleshooting.

Soft Skills

• Strong attention to detail and quality standards.
• Ability to work in a fast-paced, team-oriented environment.
• Good communication and problem-solving skills.

Safety & Efficiency

• Follow all plant safety protocols to minimize hazards and maintain a safe work environment.
• Maintain a clean and organized production floor, ensuring packaging materials are properly stocked.
• Optimize machine settings and material usage to reduce waste and maximize efficiency.

Work Conditions

• Manufacturing environment with exposure to noise, temperature variations, and packaging materials.
• Shift work required, including evenings, weekends, and possible overtime.