After-Sales Service Agent

1 week ago

Mississauga Ontario LY R Canada Mobilia Full time $45,000 - $65,000 per year

After-Sales Service Agent 

Mobilia is currently looking for creative, driven, and solution-oriented candidates to fill an After-Sales Service Agent position.

Reporting to the Supervisor – Customer Experience, the Customer Service Agent will be a customer advocate, representing Mobilia's values and practices while ensuring an exceptional service and prompt, mutually advantageous resolutions to customer issues.

Responsibilities

  • Ensure an effective quality control management
  • Efficient management of customer files, while maintaining Mobilia's core values and keeping customer satisfaction as priority
  • Make claims from suppliers
  • Suggest effective and timely solutions to customers
  • Be the customer ambassador internally, coordinating communication and resolution with different departments (Sales, Warehouse, Shipping, Finance, Payables)
  • Maintain a high level of product knowledge
  • Data entry
  • Updating and following up on customer files
  • Perform other related duties

Skills required

  • Strong ability to listen and communicate
  • Have good interpersonal skills
  • Ability to demonstrate flexibility and adaptability
  • Ability to demonstrate versatility
  • Strong ability to manage stress and emotions
  • Well organized and priority management skills 

Requirements

  • A minimum of 2 to 5 years of experience in customer service or retail
  • Fluent in English and French (oral and written)
  • Excellent knowledge of Microsoft Office suite
  • Problem-solving and solution oriented skills
  • Able to adapt in a changing work environment
  • Aptitude for team work
  • Ability to collect detailed information

Come join an innovative company that has been in business for over 60 years and enjoy a rewarding work environment in the interior design industry

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