Academic Program Advisor

COMPETITION NUMBER: 1484

CLOSING DATE: October 24, :59 PM MDT

ACADEMIC PROGRAM ADVISOR – Health Care Aide Workplace

FACULTY OF HEALTH STUDIES

Reporting to the Academic Program Manager, the Academic Program Advisor carries out a range of activities that fall under particular categories, namely: student program advising, student engagement, student success triage and intervention, key program area contact for recruitment, liaison to the Office of the Registrar and Student Services, partner with the program leadership team and leading projects.

This position requires a high degree of responsibility, accountability, initiative, and leadership in a variety of operational areas. Excellent communication and liaising skills are required in order to work with students, internal college areas, and external stakeholders, when required.

This position requires an advanced level of knowledge about the assigned program(s') architecture, program regulatory standards and course sequencing, as well as admission processes both at the college and at other post-secondary institutions (PSIs). The advisor will maintain relationships with PSI partners for the purpose of ensuring up-to-date information and to facilitate student transfer credit pathways.

This position requires written and spoken respectful communication with students on a daily basis. This position requires collaborative work, exceptional relationship-building abilities, and a demonstrated ability to work and communicate effectively in tight timelines or in stressful situations.

The Advisor works with potential students applying to the HCA Workplace program. The advisor works with matriculated students individually to assess their academic needs, resolve program academic matters and goals and to monitor their academic progression throughout the program.

This position requires an extensive knowledge of complex systems and how they interact, such as PeopleSoft (internal), as well as a broad knowledge of how both operational and academic policies and procedures guide student life at NorQuest.

This position requires initiative, organization and research skills as well as high level of proficiency with MS Office Suite including use of Excel. The advisor will conduct research to suggest policy and procedure changes, and, under the APM's direction, will lead these changes.

This position is tied to an instructional contract for .5 FTE term position (part-time) (flexible workstyle) posting from November 1, January 15, 2027.

HOW YOU'LL MAKE A DIFFERENCE

• Advise students individually on academic and career pathways, creating success plans and providing ongoing support.
• Monitor student progress and proactively intervene to address academic issues before escalation.
• Coordinate orientation activities and serve as a primary contact for student and instructor support.
• Communicate with employer sponsors regarding student sponsorships, admissions, and tutoring needs.
• Support course scheduling, enrolment coordination, and distribution of curriculum materials in partnership with the Registrar's Office.
• Track student progression from enrolment through to exam completion and graduation, generating reports to guide student success.
• Lead communication and follow-up for changes to student enrolment paths and sponsorship agreements.
• Collaborate on projects related to learner pathways, regulatory reporting, and recruitment activities for workplace-based programs.

WHAT YOU BRING

• Completion of a Bachelor's (Undergraduate) Degree from an accredited post- secondary institution or a combination of relevant education and experience
• 3 plus years of related advising and/or student support experience in a post-secondary environment
• Proficient in program architecture, curriculum, course sequencing, pathways, Health Care Aide regulatory body standards and regulatory policies for related faculty.
• Exceptional customer service skills
• Excellent communication and interpersonal skills
• Excellent critical thinking and problem-solving skills
• Advanced knowledge of computer systems, including PeopleSoft and Microsoft Office
• Ability to forge and maintain strong, collaborative relationships with internal and external stakeholders
• Proven process improvement experience
• Accountability and responsibility, including the ability to work independently and complete tasks to deadline
• Demonstrated understanding of equity, diversity, inclusion, antiracism, including the needs of Indigenous, International, and immigrant learners.

WHAT MAKES YOU A DIFFERENCE MAKER?

As a difference maker you bring:

• A proactive approach to student success by creating and analyzing reports to identify academic risks and provide timely guidance.
• Leadership in program operations, including course scheduling, enrolment coordination, and tracking student progress from admission to graduation.
• Skill in managing complex student issues through effective triage and resolution before escalation to program leadership.
• Strong coordination with external stakeholders, ensuring clarity on sponsorship, tutoring, and admissions requirements.
• Expertise in driving recruitment efforts as the key contact for workplace programs, leading communications and event coordination.
• Support for regulatory processes through the accurate compilation and submission of required data and reports.
• Oversight of financial tracking related to sponsorship contracts and student repayment agreements.
• The ability to maintain strategic relationships by managing a repository of workplace employers and collaborating across internal departments.

SALARY: AUPE Advisor I | $2,078-$2,700 biweekly, reflective upon what you bring. AKA your education and experience. This is a term position ending January 15, 2027. For more information regarding the AUPE Collective Agreement, please check out this link.

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

Additional Information: Pre-Employment Checks will be completed to assess the candidate's suitability for a role. These checks may include (but are not limited to): references, criminal record check, academic verification, etc.

For applicants who have completed post-secondary studies from outside of Canada, it is recommended they obtain an assessment of their credentials from a recognized Canadian Credential Evaluator, such as:

• International Qualifications Assessment Service
• World Education Services

We encourage applicants to include the assessment certificate as part of their application.

This competition may be used to fill future vacancies, across NorQuest College, at the same or lower classification level.

Our Commitment to Equity, Diversity, and Inclusion: We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers – we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.

NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.

NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution's work in decolonization, reconciliation, and Indigenization.

Accessibility: At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self. If you would like an accommodation at any stage of the process, please reach out to

Apply to Become a NorQuester: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.

PSST: Only candidates shortlisted for an interview will be contacted and we'll make sure to do this within 28 days of the closing date.