Client Care Coordinator

4 days ago

Mississauga ON LR L, Canada BrightCare Full time

ExcellCare is a private home health care company in the GTA, providing various high quality care services to clients with many evolving needs At this time, we are looking for experienced, flexible, and committed individuals seeking a Full-Time Opportunity to enhance their knowledge and skills in home health care.

Our company is continuously growing and if you share the same values and passion for providing exceptional patient care and possess the qualities of a strong, communicative team player, ExcellCare is where you belong and we would be happy to have you in our family

THE ROLE: Client Care Coordinator

Type: Full-Time, Including Evenings & Weekends, On-Call, On-site

Key Responsibilities:

  • Coordinate and manage client care schedules, ensuring coverage and continuity of care
  • Communicate regularly with clients, families, and staff to assess needs and resolve concerns
  • Maintain accurate client files, documentation, and care records
  • Match caregivers to clients based on skills, compatibility, and availability
  • Support recruitment, onboarding, and orientation of new care staff as needed
  • Monitor client satisfaction and participate in quality assurance initiatives
  • Collaborate with management to ensure compliance with company standards and health regulations
  • Uphold client satisfaction, confidentiality and high quality care

Role Requirements:

  • Minimum 3 years experience as a Client Care Coordinator in a healthcare setting or in an administrative or clinical role
  • Excellent communication, multitasking, and problem-solving skills
  • Strong organizational and computer skills (Microsoft Office, scheduling software, etc.)
  • Compassionate and professional demeanor with a focus on client satisfaction
  • Ability to work independently and as part of a team
  • Knowledge of home health care, safety measures, language and administration policies
  • Proficiency in computers and experience using AlayaCare Software is preferred
  • Strong work ethic, positive attitude, commitment and flexibility

Other Requirements:

  • Vulnerable Sector Screening Police Check
  • CPR First Aid
  • Updated Immunization Records (TB, Hepatitis, etc.)
  • Proof of COVID-19 Vaccination & most recent COVID-19 test result

If you are interested in the position, please send us your Cover Letter and Resume ExcellCare will only be contacting qualified individuals for an interview Thanks

Job Type: Full-time

Pay: $48,000.00-$52,000.00 per year

Work Location: In person

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