Current jobs related to Customer Service Representative - Kitchener, Ontario - City of Kitchener
-
Customer Service Representative
1 week ago
Kitchener, Ontario, Canada U-Haul Full time $40,000 - $60,000 per yearLocation:555 Fairway Rd S, Kitchener, Ontario N2C1X4 CanadaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and...
-
Customer Service Representative
19 hours ago
Kitchener, Ontario, Canada Automotive Edge Full timeAre you tired of working weekends? Do you like working with people? If you have excellent communication skills, phone skills, and have great computer skills, we would love to meet you.We are a clean, professional, friendly, family owned and operated full service automotive repair facility in Kitchener, that is looking for a positive, team oriented Customer...
-
Customer Service Representative
1 week ago
Kitchener, Ontario, Canada H2O4Life Full time $60,000 - $68,500 per yearCustomer Service Representative Join H2O4Life – a proudly Canadian company dedicated to providing sustainable water solutions. We offer competitive pay, performance bonuses, and paid training — no prior experience required.This is a Monday to Friday position with no cold calling — all appointments are pre-scheduled. You'll meet with homeowners to...
-
Customer Service Representative
1 day ago
Kitchener, Ontario, Canada Bank of Montreal Full time $34,750 - $44,900Application Deadline:11/23/2025Address:1375 Weber Street East Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and...
-
Inside Sales/Customer Service Representative
6 days ago
Kitchener, Ontario, Canada Columbia Forest Products Full time $45,000 - $75,000 per yearColumbia Forest Products, the leading manufacturer of decorative hardwood plywood and rotary cut veneers is looking for an experienced internal sales and customer service representative for their Canadian operations. This individual will work closely with the field sales team to service an existing base of distributors.It is the ISR/CS's role to monitor...
-
Bilingual Customer Service Representative
17 hours ago
Kitchener, Ontario, Canada Sonova Full timeWho we areAt Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing...
-
Bilingual Customer Service Representative
20 hours ago
Kitchener, Ontario, Canada Sonova Group Full timeLocation:Mississauga, Ontario (Hybrid)Bilingual Customer Service RepresentativeAs a Bilingual Customer Service Representative, you will play a key role in supporting Sonova Canada's sales efforts and serving as a customer liaison. You will create a hallmark of excellence by providing exceptional service, proactive support, and interdepartmental collaboration...
-
Holiday Customer Service Representative
2 weeks ago
Kitchener, Ontario, Canada LCBO Full time $36,000 - $42,000 per yearLocation Address:324 Highland Road West Unit 6, KitchenerSalary / Pay: $20.36/hourJob Posting Description:At the LCBO, we always have the right spirit Do you?NOTE: Candidates are only required to apply for one position for cities/towns with multiple locations and job postings.We have an immediate need to hire great people with an engaging personality, who...
-
Holiday Customer Service Representative
2 weeks ago
Kitchener, Ontario, Canada LCBO Full time $35,000 - $45,000 per yearLocation Address:235 Ira Needles Blvd, KitchenerSalary / Pay: $20.36/hourJob Posting Description:At the LCBO, we always have the right spirit Do you?NOTE: Candidates are only required to apply for one position for cities/towns with multiple locations and job postings.We have an immediate need to hire great people with an engaging personality, who are...
-
Kitchener, Ontario, Canada Heffner Motors Full timeCollision Center Customer Service Representative (CSR) -- Maternity Leave CoverageThe CSR is the first impression that customers and other visitors have when they walk into or call Heffner Collision Center. This person is responsible for creating a front office atmosphere that fosters a high level of service. He/she is the main point of contact for customers...
Customer Service Representative
2 weeks ago
Description
Customer Service Representative (Revenue) (Temporary Full Time for Approximately 12 months)
Job S tatus: Temporary Full-Time (for approximately 12 months)
Pay & Grade: $ 60,097 to $74,649 annually , Grade : 6
Hours of Work : 35 hours per week
Initial location: Kitchener City Hall
Posting period: October 28 to November 5, 2025 (at 6:00PM)
Overview
We're looking for a customer-focused representative to handle inquiries related to property taxes, utility billings, parking fines. This role requires strong communication skills and attention to detail to ensure a seamless customer experience while maintaining accurate financial records.
Responsibilities
- Customer Inquiries : Respond professionally and politely to telephone and counter inquiries about property taxes, utility billings, parking fines, and more.
- Utility Bill Assistance : Explain bill calculations, adjustments, and provide guidance on high bills.
- Account Changes : Process account changes due to customer moves, including scheduling final meter reads , setting up accounts, and promoting existing revenue programs.
- Tenant Contracts : Set up tenant contracts, determine applicable deposits, and calculate deposit amounts.
- Payment Arrangements : Negotiate payment plans and initiate account transactions, ensuring accuracy and legitimacy.
- Tax Bill Assistance : Explain routine tax bill calculations and adjustments.
- Payment Processing : Handle over-the-counter payments, maintain an accurate float, and balance daily.
- Account Updates : Update tax and utility account information and process adjustments.
- Flexibility : Adapt to regular rotations in workstations and shifts.
- Additional Duties : Perform other related tasks as assigned.
Requirements
- Education : Minimum Grade 12 diploma.
- Experience : Minimum 1 year of related work experience.
- Communication Skills : Superior verbal and written communication skills, with the ability to pass a related test.
- Customer Service : Ability to handle customer interactions courteously and effectively, especially in stressful situations.
- Organizational Values : Support and project values compatible with the organization.
- Stress Management : Demonstrated coping skills for stressful situations.
- Technical Skills : Experience with computerized billing/payment systems, especially ERP systems like SAP.
- Teamwork : Ability to work efficiently under pressure in a busy team environment.
- Organizational Skills : Proven ability to prioritize tasks with minimal supervision.
- Computer Proficiency : Proficient in Windows, Word, and Excel.
- Accuracy : High level of accuracy and well-developed keyboard skills.
- Mathematical Skills : Good mathematical skills, with the ability to pass a related math test.
- Cash Handling : Experience handling daily cash amounts exceeding $5,000.
- Confidentiality : Experience dealing with confidential information, exercising discretion and good judgment.
- Software Experience : Working knowledge of SAP, specifically CRM, and a banking background.
- Reliability : Reliable with a positive attitude and good employment record.
Department/ Division : Financial Services , Revenue
Group: CUPE 791
Competition Number:
Job Code: 0019
Number of positions: 1
Why work at the City of Kitchener
