Relationship Manager

Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Relationship Manager?

As a Relationship Manager within the Financial Institution Sales team, you will be responsible for managing a geographically based portfolio of clients. You will provide enterprise clients with industry best practices and strategic input to deepen our overall partnership. Your role is crucial in enhancing client experience and retention by illustrating the value of the Fiserv partnership and ensuring proactive accountability.

What you will do:

• Develop a solid understanding of core applications and surround products in addition to clients' current offerings to effectively engage with prospective customers.

• Assist clients in assessing and aligning their business processes to achieve their short and long-term objectives.

• Propose Fiserv bundles, including pan-Fiserv solutions, to enable clients to better achieve their objectives using your technical and Fiserv knowledge.

• Partner with clients and various stakeholders to define both technical and cross-functional requirements within a proposal or solution.

• Demonstrate thought leadership and technical expertise, establishing you and Fiserv as trusted partners to the client.

• Obtain assigned sales quota through contract renewals and the sale of various products and services to assigned client portfolio.

• Maintain industry and product knowledge while continuously promoting a positive company image.

• Support sales initiatives by driving overall technical architecture design discussions.

• Meet or exceed corporate goals regarding revenue, profit, and customer satisfaction under limited direction.

What you will need to have:

• 8+ years of experience in technical product management or technical sales within the banking industry.

• Experience managing and growing relationships with large/complex financial organizations.

• 8+ years of experience in sales and negotiating techniques.

• Bachelor's degree in Finance, Technology, Business Administration, or related discipline, or an equivalent combination of education, work, and/or military experience.

• Knowledge of business operations in the financial industry.

• Excellent interpersonal skills, including written and verbal communications and group presentation skills.

• Ability to travel 50-60%.

Sponsorship:

• Applicants must be legally authorized to work in Canada to be considered for this position.  The company is not offering visa or work permit support.  Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers' extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance benefits begin the first of the month following hire date
• Educational Assistance
• Paid leave options including Parental Bonding Leave

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.