Digital Properties Delivery Coordinator

Company: CGL

Department: Digital Properties

Employment Type: Temporary Full-Time (12 months)

Work Model: Hybrid

Language: English is required, French is an asset

Additional Information: This/these role(s) is/are currently vacant

We are a leading Canadian financial services cooperative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

The Coordinator plays a key role in assisting the Digital Properties Delivery Pod team with the execution (delivery) of building/creating and launching digital solutions across multiple platforms to support the digital initiatives for Co-operators and its products (Home, Auto, RV, Water, Wealth, etc.) and its sub-brands (CUMIS, Sovereign, etc.). In addition, the Coordinator will help to implement innovative solutions that enhance user experience across the brand's digital properties by working cross-functionally with various partners/stakeholders such as UX, Technology, Marketing, Product, Legal & Compliance, and others within the larger Digital team, to assist with the build and delivery of standard and bespoke solutions in order to drive business outcomes.

• Support and facilitate the day-to-day activities on the delivery pod to release impactful digital content across our digital ecosystem. This may include activities such as;
• • Creation of workback schedules
• Creation and maintenance of Jira work tickets and Confluence pages, ensuring relevant information is communicated/documented for the entire delivery team
• Gather and manage feedback and approvals from partners and stakeholders
• Track defects and outstanding activities to manage delivery timelines, ensuring projects and deliverables stay on track

• Organize and document processes and procedures across functional teams

• Build relationships as you partner with designers, copy writers, developers,legal/compliance, and product and marketing teams, to ensure we're releasing responsible, meaningful, and well-designed content that aligns to our strategic vision/roadmap.

• Assist with the execution of Digital Marketing Campaigns and code releases by coordinating with key partners and stakeholders to create the best client experience, improve digital performance, and drive digital sales, leads, and adoption.
• Assist with gathering data and analytics by reviewing digital performance using measurement tools and dashboards to create in-depth reporting.

• Assist with ad hoc activities such as;

• • Content authoring
• QA testing
• Digital Accessibility reviews
• Operational support work
• Google reviews
• Advisor support

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

• You have up to 2 years of relevant experience working in Digital, Marketing/Martech, or Project Management. A background in insurance or financial services is an asset.
• You demonstrate experience managing multiple projects/tasks simultaneously with various teams.
• Strong communication skills (written/verbal).
• Team player.
• Documentation skills.
• Ability to work cross-functionally.
• Familiarity with the following is a plus;
• CRM, Salesforce and CMS platforms
• Data analysis platforms (e.g. Google Analytics)

• You will travel occasionally.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

• Training and development opportunities to grow your career.
• Flexible work options to support personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Volunteer opportunities to give back to your community.