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Customer Service and After Sales Specialist

2 weeks ago

Concord, Ontario, Canada Delta Plumbers Inc. Full time $46,200 per year

Salary:
$18–$22 per hour (based on experience)

Location:
8888 Keele St., Concord, ON L4K 2N2

About the Role

We are seeking a reliable and professional
Customer Service & After-Sales Specialist
to join our growing team. This is a full-time, in-person role where you will play a key part in managing customer satisfaction and maintaining strong client relationships after services have been provided.

Responsibilities:


• Answer and manage incoming customer phone calls in a polite, professional manner


• Handle requests related to discounts, refunds, or billing adjustments


• Address and resolve customer concerns, including negative reviews and feedback


• Maintain accurate records of customer interactions and service resolutions


• Ensure a smooth after-service experience by providing updates, support, and follow-ups


• Collaborate with internal teams to resolve issues quickly and efficiently


• Look for opportunities to improve customer satisfaction and loyalty

Requirements:


• Previous customer service or call-handling experience preferred


• Strong communication and problem-solving skills


• Ability to remain calm and professional in challenging situations


• Organized, detail-oriented, and able to multitask


• Positive attitude with a customer-first mindset


• Must be available to work full-time, on-site

What We Offer:


• Competitive hourly pay ($18–$22 based on experience)


• Supportive team environment


• Opportunities for growth within the company

How to Apply

Please
DM
with the subject line
"Customer Service & After-Sales Specialist Application."