Design Studio

Position Summary

Representing the standards and quality of Treasure Hill, the Design Studio Receptionist serves as the first point of contact for new home buyers, providing a welcoming, exceptional customer service experience at the Treasure Hill Design Studio. The receptionist will collaborate with and support all stakeholders, including the Director, Design Studio Administrator, and several Consultants, in this fast-paced environment.

Key Accountabilities

The primary functions of the Receptionist include coordinating Décor appointment scheduling between purchasers and Design Consultants, tracking progress, and setting up new deal files as they are emailed from Sales.

• Opening and closing studio – turning on/off lights, TV, and fireplaces; ensuring servery refreshments/supplies are prepared and replenished; workstations are tidy and ready for appointments; printer paper is loaded; studio is presentable and ready for visitors
• Greeting clients and directing them to their consultant
• Assist with offering and preparing refreshments for purchasers
• Answering and delegating Design Studio phone calls to the correct individual or department
• Monitor, respond and delegate emails in the general Design Studio inbox
• Receiving and delegating for action, documents received from Sales (i.e. new APS, amendments, legal letters, etc.)
• Prepare physical files for new deals, including APS, floor plans, disclaimers, and other materials required for Décor appointment
• Data entry and maintenance of the Décor Studio's Excel trackers – logging new deals, tracking progress and completion of Décor benchmarks, updating purchaser contact, updating closing dates, etc.
• Coordinate and schedule Design Studio appointments between Design Consultants and purchasers
• Assist with scheduling internal meetings between the Design Studio and other departments
• Assist with preparing printed and/or virtual materials for meetings or appointments
• Facilitating virtual meetings using Teams and/or Zoom; iPad/tablets, etc.
• Monitor and order office supplies as required
• General studio upkeep of a clean and safe space for our Décor team, purchasers and suppliers
• Assist (when required) with assembling or preparing documents to be delivered to Corporate Head Office (i.e. stapling papers, labelling different categories of documents and packing documents into courier bags)

Position Requirements

Tools

• Experience with office equipment such as printers/scanners and multi-line phone systems
• Experience operating Windows and basic technical troubleshooting (i.e. setting up a printer, connecting to the internet…)
• Proficiency in Microsoft Office tools, including Outlook, Teams, Excel (beginner skill level is a minimum, i.e. basic arithmetic functions and formulas, formatting, filtering…) and Zoom
• Comfortable using an Interac machine to process payments or a batch machine

Qualifications

• Exceptional customer service – in-person, over the telephone and via email
• Effective and professional telephone etiquette with purchasers, suppliers and staff
• Professional-level written and verbal communication skills
• Excellent time management skills
• Experience in schedule coordination and calendar management of about 5 – 7 Outlook calendars
• Able to manage high speed and volume of appointment booking
• Experience with managing multiple Outlook inboxes
• Ability to work under pressure and multi-task
• Strong organizational skills
• Detail oriented
• Quick, proactive and self-directed worker
• Team player amongst various stakeholders

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Work Location: In person