Functional Analyst 2

Overview

The Functional Analyst 2 provides procedural, business operations and application support and leadership for HR/Payroll systems. The Functional Analyst 2 plays a key role in a complex, cross-departmental environment, delivering functional support, optimizing workflows, leading process improvements, supporting project coordination and providing training and guidance to staff across multiple departments.

Examples of key responsibilities include, but are not limited to:

• Provides HR/Payroll system support and ensures system meets the business needs of end users across multiple departments and ensures smooth business operations.
• Acts as the primary source of contact, respond to, investigate, prioritize and resolve integrated, technical or operating problems within the functional end user base using standard methodologies and procedures, interpreting or adapting as situations and problems arise.
• Coordinates with IT to troubleshoot and resolve functional and application (specifically Workforce Management) issues to develop solutions to operation issues.
• Analyzes workflows, policies, and procedures across departments to identify gaps and redundancies.
• Documents operational needs and conducts fit-gap analyses for multi-department processes.
• Develops strong relationships and acts as the central liaison for end users across departments, ensuring consistency in service delivery.
• Recommends and implements cross-departmental process improvements.
• Coordinates projects, project upgrades and monitors deliverables for quality and timeliness.
• Mentors and guides staff functionally by overseeing and coordinating their work related to improvement initiatives.
• Coordinates and oversees user acceptance testing (UAT) across departments, including test case development and execution.
• Assists in analyzing, testing and verifying implementations to ensure quality assurance standards are met.
• Develops training and procedure manuals.
• Leads or participates in change management initiatives to support adoption of changes to processes and systems.
• Identifies and assesses data collection needs, and monitors and maintains data and accuracy.
• Develops operational and management reports supporting departments and corporate reporting needs.
• Provides insights to leadership for strategic planning and decision-making.

Knowledge, Skills & Abilities:

• Excellent oral & written communications skills. 
• Strong attention to detail. 
• Clear understanding of project management principles. 
• Ability to clearly and effectively communicate technical information in a user-friendly manner, both oral and written. 
• Ability to research, analyze, assess, and develop plans, principles and practices for services provided.
• Ability to structure training and change management strategies for different departments with varied needs.
• Ability to resolve cross-departmental HR/Payroll system issues where no precedent exists.
• Ability to analyze business workflows across departments and recommend new standardized processes.
• Ability to determine what data should be collected and how to present the data to leadership.
• Ability to establish and maintain effective working relationships with a variety of internal and external contacts and to provide advice and assistance on matters related to the work. 
• Ability to work effectively individually and as part of a team, and work under minimal supervision. 
• Ability to successfully pass a police information check.

Qualifications and Experience:

• Completion of a 2-year Diploma program in Business Administration or Computer Science.
• Minimum of 2 years' experience in functional support for a major ERP system including intermediate knowledge of HR/Payroll systems.
• Hands-on experience with Workforce Management System (scheduling, timekeeping and payroll processes) is preferred.
• Completion of designations and/or certifications in one or more of the following is preferred: Business Analysis and/or Data Analysis.

Working Conditions: Work is performed in an office environment.

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