Customer Service Spec II

We are Garland We design, manufacture and supply best-in-class commercial ovens, ranges, grills and countertop cooking equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.

Garland Commercial Ranges is looking for a Customer Service Specialist II, on a temporary 6-month contract

The Customer Service Specialist supports the aftermarket parts business to process orders, coordinating logistics, and providing excellent customer support. Our Customer Service Specialists provide optimum after-market parts sales service to customers utilizing their knowledge, skills and professionalism.

Reporting to the Customer Service Supervisor/Manager, this position is 100% based in our Mississauga, Ontario facility. This is a full-time, temporary role on a 6-month contract that is an addition to headcount.

Major Accountability:

• Responsible for Strategic global accounts
• Fulfils the financial controls and risk management responsibilities inherent in the position
• High degree of customer satisfaction
• Strong teamwork skills. Must be a team player

Key Tasks & Responsibilities:

• The Customer Service Specialist will deal with incoming calls from customers and will handle all aspects of an assigned sales territory and/or global accounts
• Acting as liaison between customers, production and distribution departments related to a specific customer
• Enter orders in our ERP system
• Aware of the status of account sales orders, product lead times, and delivery schedules
• Communicate clearly with customers through a variety of means (via telephone, email, fax and the internet), including inquiries and complaints about products and services. Required to follow up and/or take ownership of the customer's account until a question is answered or an issue is resolved.
• Handle international customers and follow up inquiries, such as shipping info, provide custom documents, and coordinate cargoes with freight forwarders
• Demonstrate proficiency in diligently following up with customers to address order discrepancies and promptly issuing debits or credits
• Responsible for efficiently processing returns

Qualifications

• Specialized Skills, Knowledge, and Abilities
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to resourcefully use the Telephone, Computer, Printer, copy machine, fax machine and Multiple-line switchboard
• Ability to function with minimum supervision in a fast-paced environment
• Ability to work with and communicate effectively with all levels of the organization – both internally and externally.
• Ability to be flexible and adapt to frequent changes
• Proficiency in Microsoft Office is considered a valuable asset for this role
• Experience working with various ERP systems is essential
• Knowledge in export to manage overseas orders is considered a valuable asset for this position
• Education and Experience
• College/University degree or 3 years of experience in a similar role is considered equivalent to a degree
• Working Conditions
• Heavy computer use.
• Normal office environment; must be able to sit for long periods
• Must be able to stand/walk/sit for extended periods.
• Garland, a Welbilt brand, has been a leading manufacturer for over 160 years which designing and producing a full line of commercial ovens, ranges, griddles, grills, conveyor ovens & countertop cooking equipment. The products are sold to leading fast food chains as well as independent restaurants in over +100 countries. The facility, based in Mississauga, supports our Garland brand and is a division of Ali Group.

For more information about Garland, visit www.garland-

To explore more Career opportunities at Garland, visit the Garland Careers Page.

Garland Commercial Ranges is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, colour, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers, and promotions will be based on individual skills, knowledge, abilities, and business needs.