Guest Services Partner

1 week ago

Canada Brookstreet Full time $40,000 - $60,000 per year

Hospitality Careers at Brookstreet Hotel – Deliver Exceptional Guest Experiences with Us

Brookstreet Hotel, Ottawa's leading restaurant, spa, conference and wedding destination is seeking a talented, dynamic Guest Service Partner. Working at Brookstreet means redefining the hospitality experience in Ottawa where we deliver sensational service, beyond the bounds of a typical hotel chain.

This is a PART TIME position

3 shifts per week required 

Weekend availability a must 

Requirements 

Previous experience in Hotel Front Office operations. Working towards University degree or College diploma in Hotel Management an asset. Knowledge of computerized Front Office systems required with emphasis in Opera Cloud Proficiency in Microsoft Word and Excel. Must have cash/float handling experience. Must be able to work shift work, including weekends, overnights and holidays. Strong Guest Service orientation and training skills background required. Excellent written and verbal communication skills required. Highly organized, results-oriented with the ability to be flexible and work well under pressure.

Job Profile 

  • Maintains a high level of professionalism in all aspects of job performance.
  • Seeks feedback on Guest satisfaction and resolves problems in accordance with Brookstreet Hotel SOP 's and philosophy of partner empowerment.
  • Maximizes rooms' revenue through liaising with Reservations to maintain continual rate and room inventory integrity.
  • Stays abreast of arrival reports and VIP's to ensure all special requirements are met or exceeded.
  • Knows all emergency procedures and general crisis situation management, including fire and emergency procedures.
  • Implements and maintains Guest Service standards.
  • Effectively maximizes inventory levels during high occupancy/sold out nights.
  • Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned.
  • Upholds the highest standard of internal and external customer service at all times.

Email your resume to

Brookstreet is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.  Brookstreet Hotel welcomes and encourages applications from candidates with disabilities, to support the Integrated Accessibility Standards, Ontario Regulation 191/11 for the Employment Standards set forth under the Accessibility for Ontarians with Disabilities Act, 2005. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodations and/or a copy of these documents in an alternate format for reasons related to a disability, please contact Human Resources at To review our AODA IASR Employment Policy please contact the Human Resources.

  • Guest Services Manager

    1 week ago

    Canada IHG Full time $60,000 - $62,000 per year

    DescriptionABOUT USAt InterContinental Hotels & Resorts our role is to put the glamour into international travel. That's where you come in. When you're part of the InterContinental Hotels & Resorts brand, you're more than just a job title.At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally minded; people...

  • Guest Services Manager

    3 weeks ago

    , , Canada Gateway Casinos & Entertainment Limited Full time

    Full Time Wage: $79,405 annually The Gateway to Your Future In a fun-filled and exciting work environment, the Guest Services Manager ensures our guests receive fast and flawless service. The position requires a self-motivated leader who is responsible for mentoring staff and providing a pleasant and efficient work atmosphere by fostering teamwork and open...

  • Guest Services Manager

    3 weeks ago

    , BC, Canada Sea to Sky Gondola LP Full time

    Overview Reports to: Director Marketing, Sales and Guest Services At the Sea to Sky Gondola, we make it easy for people to connect with the great outdoors. We work hard to ensure our team members and our guests have a great experience. Join our team and work in a spectacular outdoor recreation environment with a progressive and fun organization. We are...

  • Guest Services Manager

    5 days ago

    Baie-Saint-Paul, Quebec, GZG, Canada Germain Hôtels Full time $60,000 - $100,000 per year

    We're looking for a Guest Service Manager who can easily build relationships and create a strong "synergy" within our service teams. This guest satisfaction enthusiast will use his or her dynamism and know-how to ensure smooth, efficient coordination of all our hotel's operations in terms of reception, reservations, night auditing, concierge services and...

  • Guest Service

    4 days ago

    Edmonton, Alberta, TG E, Canada Tim Hortons Full time $20,000 - $30,000 per year

    Seeking Team Member for full time positions or part time if availability suits our needsWeekends Between 7am - 11pm (Scheduled for 8 hour shifts)As a Team Member at Tim Hortons, your top priority is guest satisfaction Must have reliable transport and a very positive manner..Guest service you will be trained in. You will need to work with a sense of urgency...

  • Guest Services Representative

    6 days ago

    Ottawa, Ontario, KNJ, Canada Current External Full time $40,000 - $60,000 per year

    Role Impact:To provide outstanding customer service to valued shoppers, community retailers and business partners. The successful candidate must have availability and flexibility to work days, evenings, weekends, and holidays, to meet the needs of the business and may be required to stand for extended periods of time.What you will deliver:Deliver guest...

  • Guest Services

    1 week ago

    Telegraph Cove, British Columbia, Canada Prince of Whales Whale Watching Full time $40,000 - $60,000 per year

    You are the face of the brand and first point of contact for each of our guests. Your approach must be timely, friendly, and professional as you play an integral role in informing guest's first impressions of the company. Whether in person or over the phone, you will guide each guest through their entire pre and post purchase experience. It is important that...

  • Guest Service Agent

    1 week ago

    Orillia, Ontario, LVH, Canada InnVest Full time $30,000 - $50,000 per year

    Title: Guest Service RepresentativeDepartment: Guest ServicesPrimary Responsibilities:Ø Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.Ø Checks guests out of the...

  • Guest Service Agent

    10 hours ago

    Orillia, Ontario, LVH, Canada InnVest Full time $40,000 - $60,000 per year

    Title: Guest Service Representative/Night AuditorDepartment: Guest ServicesPrimary Responsibilities:Ø Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.Ø Checks guests...

  • Guest Service Agent

    5 days ago

    Regina, Saskatchewan, SZA, Canada InnVest Full time $30,000 - $40,000 per year

    Primary Responsibilities: Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.Checks guests out of the hotel; processes customer payments according to established policies...