CAA Roadside Assistance

1 week ago

Scarborough ON MP Y, Canada Subcontracting Full time $4,715,818 - $7,757,608 per year

Job Overview

We are seeking a dedicated and customer-focused individual to join our team as a CAA Roadside Assistance representative. This role involves providing prompt and professional support to members in need of roadside services, ensuring a positive experience during stressful situations. The ideal candidate will possess excellent communication skills, multilingual abilities, and a strong commitment to customer service excellence. This position offers an engaging environment where your problem-solving and analysis skills will be highly valued.

Responsibilities

  • Respond promptly to roadside assistance requests via phone and digital platforms
  • Provide clear and empathetic communication to customers in distress
  • Gather accurate information through data entry and analysis skills to assess service needs
  • Coordinate with service providers to dispatch appropriate assistance efficiently
  • Maintain detailed records of interactions, services provided, and follow-up actions
  • Upsell additional services or memberships when appropriate, utilizing sales and upselling techniques
  • Manage multiple tasks simultaneously while maintaining professionalism and phone etiquette
  • Support multilingual customers by providing assistance in English and Spanish as needed
  • Ensure compliance with company policies and safety protocols during all interactions

Requirements

  • Strong communication skills with the ability to convey information clearly and effectively
  • Bilingual proficiency in English and Spanish is highly preferred
  • Experience in customer service, sales, or related fields is advantageous
  • Demonstrated data entry and analysis skills for accurate recordkeeping and assessment
  • Excellent phone etiquette and interpersonal skills for handling stressful situations with professionalism
  • Ability to work independently within a team environment, demonstrating flexibility and adaptability
  • Prior experience or familiarity with roadside assistance services is a plus but not required
  • Must be able to work in a fast-paced environment while maintaining attention to detail

Job Type: Full-time

Pay: $47,158.39-$77,576.08 per year

Benefits:

  • Company car
  • Employee assistance program
  • On-site parking
  • Relocation assistance
  • Tuition reimbursement

Work Location: On the road

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