Reconciliation Assistant

1 week ago

Toronto, Ontario, Canada Collabera Full time US$40,000 - US$60,000 per year

Daily Responsibilities — A Typical Day in the Life

Key responsibilities:

  • Review client requests for completeness. Communicate with Client Representative for any discrepancies, clarification, or incomplete requests.
  • Maintain transaction documentation and workflow records for audit purposes.
  • Data enter the transaction details into systems.
  • Meet productivity, accuracy, and timeliness targets.
  • Organize and prioritize work to meet deliverables.
  • Perform thorough checks on work completed to avoid errors.
  • Adhere to established policies and procedures including escalation of issues.
  • Ensure daily productivity statistics are accurate and current.
  • Responsible for communicating and providing direction to appropriate areas as it relates to funding requirements to cover different transactions being processed.
  • May handle or support more complex transactions or files.

Process the following assignments:

  • Issue Canadian and foreign wires – request conversion rates where appropriate.
  • Process returned wires, lump sum payments, stop payments and reissues, recalls, garnishments, reversals.
  • Amended and final tax slips.
  • Year to date adjustments.
  • Journals.
  • Overpayment letters.
  • Exception requests.
  • Monthly reconcile and remittance of funds for "other deductions."
  • Run reports to support reconciliation procedure and other reports as required.
  • Review, clear and assist with overseeing the clearing of all breaks.
  • Respond to inquiries.

Other Duties

  • Assist with issue investigation and resolution.
  • Maintain desk operating procedures for all key processes.

Required Program/Technology Knowledge

  • Excellent knowledge of MS Office (Word, Excel, Outlook).

Must-Have Skills, Experience, and Education

Dealbreakers (not an accountant role; the business is seeking an administrator to help manage the transactions):

  • 1–3 years of administrative assistant experience.
  • Excellent knowledge of MS Office (Word, Excel, Outlook). Minimum intermediate Excel skills.
  • Financial reconciliation background (i.e., incoming and outgoing funds, clearing breaks caused by mismatched records).

Soft Skills

  • Superior communication skills – written and oral
  • Strong organizational and time management skills
  • Analytical skills
  • Resourceful
  • Issue resolution
  • Client focused
  • Attention to detail
  • Ability to interpret written client instructions and perform data entry
  • Process documentation
  • Collaboration and engagement
  • Training others
  • Agility
  • Ability to work under pressure and meet deadlines

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