Part-Time Hospitality Aide

Taylor View Towers is modern and attractive and geared to residents' comfort and enjoyment. Our community is in the north-central part of the city of Red Deer. Southview Tower has 5 floors & Northview Tower has 6 floors of community living.

Our mission is to provide an enriching resident living experience in Central Alberta, by delivering compassionate care and fostering meaningful connections.

Summary Statement:

The Hospitality Aide plays a pivotal role in making the dining, social, housekeeping, and recreational experiences within our Community meaningful and purposeful.

Relationships:

Reports to: Food Services Supervisor

Direct Reports: n/a

Internal Contacts: Residents & Family Members, Employee Care Partners

External Contacts: n/a

Key Responsibility Areas

Resident Lifestyle Support:

• Conducts ongoing solicitation, surveys, and measurement of feedback. Implementation of Care Partner suggestions, interactive problem solving, and an annual evaluation
• Assists with daily life within the Community, as needed, such as serving meals, doing light housekeeping in the food service area, assisting Residents, supporting spontaneous activities, and leading Learning Circles
• Provides high-quality services for the Residents that are consistent with the Well-Being Strategies
• Promotes involvement by Residents in meaningful activities
• Collaborates with the Community team to plan and participate in special celebrations and spontaneous events
• Engages in meaningful conversations with Residents and family members
• Collaborates with the team to facilitate the highest level of hospitality service for the Resident

Administration:

• Prepares reports and checklists as required
• Plans, develops, and implements expansion in program services
• Monitors key measurable indicators of daily operations
• Reports and responds to concerns/issues as they relate to services within the Community

Training and Support:

• Acts as a team builder, coach, mentor, active listener, facilitator, teacher, and an important resource to our Community
• Engages all Care Partners in all aspects of hospitality experiences, helping everyone become well-known to one another
• Participates in ongoing educational programs
• Attends and participates in Community Learning Circles, meetings and events
• Maintains appropriate levels of certification (As required)

Health & Safety:

• Understands and participates in the Emergency Management Plan, Infection Control protocol, WHMIS, and Health & Safety Wellness Strategies
• Reports all health, safety or maintenance items as required
• Provides a safe and sanitary environment for all Care Partners and makes every effort to reduce safety hazards, accidents and injuries
• Identifies any health, safety or maintenance issues, and reports/documents as required

Projects and Assignments:

• Performs a variety of other projects and assignments as required

Qualifications:

Education

Grade 12 Diploma or recognized equivalent is required.

Experience

• Experience in hospitality, food service, or recreation is an asset

Certifications:

• Food Safe Certificate is an asset
• WHMIS

Competencies (skills, abilities, knowledge):

Social Human Skills

• Interpersonal Skills
• Customer Service
• Oral / Written Communication – must be able to read, write, and speak fluently in English.
• Teamwork
• Attention to detail and accuracy

Working Conditions:

• The ability to move freely about, lift, or push up to 50 lbs., and frequent stooping, kneeling, reaching, bending, and standing.
• Work in stressful and potentially emotionally charged situations.
• There is a potential for injury and exposure to blood, bodily fluids, and communicable diseases.

This position is expected to demonstrate commitment to Taylor View Towers Values.