bilingual client support coordinator, virtual business centre

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
• A hybrid work model that truly balances work and personal life
• Opportunities for learning, training and development, and much more...

Explore the BDC Way in our

Culture Book

POSITION OVERVIEW

As a Client Support Coordinator, you will be responsible for delivering high-quality client service to Virtual Banking clients across Canada, by performing various administrative tasks and supporting the team. If you are seeking an organization that values your talent, this is your chance to become part of our committed and diverse team.

CHALLENGES TO BE MET

• Provide excellent client service for the Virtual Business Centre clients by handling basic inquiries and escalating more complex issues to the appropriate team members as necessary.
• Respond to clients promptly and professionally, ensuring all communications adhere to established policies, procedures, and practices.
• Collaborate effectively within a virtual team by performing all administrative tasks for the Virtual Business Center through a queue system including correspondence preparation tailored to specific processes.
• Demonstrate strong organizational skills and keen attention to detail to maintain accurate information, handle documents, and ensure effective follow-ups.
• Perform effectively in a fast-paced environment, consistently meeting deadlines to uphold service standards.
• Keep abreast of changes to policies, standardized procedures and processes.

WHAT WE ARE LOOKING FOR

• College diploma in office administration or a bachelor's degree in business administration.
• At least 3 years' experience in an administrative role.
• Strong organizational skills, with the ability to prioritize tasks and handle diverse situations efficiently.
• A strong commitment to client service, demonstrated through proactive listening and effective problem-solving.
• Ability to work independently within a virtual team environment, meeting tight deadlines with consistency.
• Ability to work in a role that is consistently evolving in order to maintain productivity and increase skill set.
• Displays teamwork, creativity, flexibility, collaborative spirit and desire to work as part of a virtual team.
• Being able to work in a hybrid environment (in office and virtually).
• Proficient in MS Office, including Word, Excel, and Outlook.
• Excellent communication skills in both French and English, written and spoken.

Proudly one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at

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While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.