Manager, Client and Vendor Services

Date Posted:
11/12/2025

Req ID:
45998

Faculty/Division:
Office of the Chief Financial Officer

Department:
Procurement Services

Campus:
St. George (Downtown Toronto)

Description
About us:
Procurement Services supports the University community by setting procurement standards through policies, procedures and guidelines. It administers central programs including the Purchasing and Travel & Hospitality cards, uSOURCE (the electronic marketplace) and reviews Purchase Orders for compliance prior to release. A team of procurement professionals conducts strategic sourcing initiatives including sourcing and adding approved suppliers to the Supplier Network, leading procurements over $100,000 on behalf of the downtown campus, and providing training, support and guidance when required. The department is supported by a culture of teamwork, collaboration, continuous learning and improvement that ensures accountability and transparency, as well as workplace diversity, inclusion and mutual respect.

Your Opportunity
Reporting to the Associate Director, Sustainability and Operational Programs, the Manager, Client and Vendor Services leads a multi-functional team responsible for delivering critical operational programs and support services that underpin the University's procurement ecosystem. This role manages several key functions, including corporate travel and purchasing card programs, customs and broker relationships, asset disposal and valuation, client help desk operations, procurement technologies and reporting systems, and vendor registry management.

With a focus on service excellence and operational modernization, the Manager is accountable for optimizing the end-user experience for both internal clients and external vendors. The position plays a lead role in the continual transformation of support models and service delivery practices, ensuring they evolve to meet changing stakeholder needs, technological advancements, and institutional goals. The Manager ensures all processes are aligned with institutional policies, compliance standards, and sustainability objectives, while championing continuous improvement and innovation in service delivery.

Working closely with procurement leadership, systems teams, and campus stakeholders, the Manager drives consistency, transparency, and accessibility, ensuring that each function operates as a high-performing, client responsive service. The Manager also plays a key role in fostering a high-performing, service-oriented team culture by setting clear expectations, supporting professional development, and promoting accountability, collaboration, and continuous improvement across all functional areas.

Qualifications
Education:

• Bachelor's degree in business administration or equivalent combination of education and experience.
• Public Procurement designation (e.g. Certified Supply Chain Management Professional – CSCMP, or Certified Public Procurement Officer – CPPO) required.

Experience

• This position requires a minimum of five (5) years business experience managing an operations environment, preferably in a postsecondary environment.
• Demonstrated experience with procurement and information systems, customer relationship management or service systems.
• Supervising and managing unionized staff, project management, business analysis, process re-engineering, statistical techniques, and familiarity with higher education administrative, research and teaching environment.
• Experience with change management and LEAN tools is an asset.

Skills

• Demonstrated integrity, professionalism, leadership, communication and supervisory skills. Excellent written, verbal and presentation skills.
• Extensive knowledge of information and communication technologies. Conversant with multiple Enterprise Resource Planning environments.
• Excellent knowledge process management and internal controls.
• Extensive background in analytical techniques and best practices.
• Superior customer service skills.
• Excellent critical thinking and strategic problem-solving skills.
• Demonstrated project management skills to ensure timely project completion with desired outcomes and ability to juggle multiple priorities.
• Superior organizational skills and time management are critical to success in this position.

Closing Date:
11/26/2025, 11:59PM ET

Employee Group:
Salaried

Personnel Subarea:
PM

Appointment Type
: Budget - Continuing

Schedule:
Full-Time

Pay Scale Group & Hiring Zone:
PM 4 -- Hiring Zone: $106,705 - $124,491 -- Broadband Salary Range: $106,705 - $177,843

Job Category:
Finance/Budget/Planning/Audit

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Diversity Statement
The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see

Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact

Job Segment:
CRM, ERP, Supply Chain Manager, Project Manager, Relationship Manager, Technology, Operations, Customer Service